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BlackBerry® Desktop Software

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jimmyk45
Posts: 1
Registered: ‎07-11-2012
My Device: Playbook OS 2.0.1.358

Desk top software v7 does not update to show correct version of playbook os

Password problems caused the playbook the reset, I had backed up the playbook.

I updated the playbook to os2 and when I connect to desk top v7 it shows that I do not have os2 on the playbook

and wants to update it. The udate always gets an error at bundle 57 of 70. I had backed up the playbook but am

unable to restore because the desktop still thinks I have os1 on the playbook.