Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Contributor
Posts: 2
Registered: ‎08-19-2010
My Device: Bold 9700
My Carrier: AT&T
Accepted Solution

Desktop Manager 5.0.1 crashes on startup

I installed the Desktop Manager 5.0.1 off the CD that came with my new Blackberry Bold 9700, after first using Windows Control Panel > Add/Remove Programs to remove the Desktop Manager 4.6 that I had previously installed with my old device. After installation, upon starting up Desktop Manager 5.0.1, the message "Before you begin, verify that your current Blackberry device is connected to your computer" appeared. Upon connecting my device to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."

 

I tried a clean uninstall (KB02206) and then a reinstall, with the same results.

 

The file Desktop_ERRORLOG.TXT at C:\Program Files\Research In Motion\Blackberry reads:

 

 

DesktopMgr caused an Access Violation (0xc0000005) 
in module DesktopMgr.exe at 001b:004e6535 CurrentThread:0000032C.
Exception handler called in Desktop.
Error occurred at 8/18/2010 22:19:02.
C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe, run by molee.
Operating system:  Microsoft Windows XP Professional Service Pack 3 (Build 2600).
2 processor(s), type 586.
35% memory in use.
2000 MBytes physical memory.
1281 MBytes physical memory free.
3896 MBytes paging file.
3292 MBytes paging file free.
2048 MBytes user address space.
1893 MBytes user address space free.
Read from location 04480031 caused an access violation.
Context:
EDI:    0x04480025  ESI: 0x0603df98  EAX:   0x00000000
EBX:    0x00000000  ECX: 0x04480025  EDX:   0x0544000f
EIP:    0x004e6535  EBP: 0x0661f614  SegCs: 0x0000001b
EFlags: 0x00010246  ESP: 0x0661f60c  SegSs: 0x00000023
Bytes at CS:EIP:
8b 79 0c 8a 51 04 50 57 50 88 55 08 e8 ca fe ff 

 

DesktopMgr caused an Access Violation (0xc0000005) in module DesktopMgr.exe at 001b:004e6535 CurrentThread:0000032C.
Exception handler called in Desktop.Error occurred at 8/18/2010 22:19:02.C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe, run by molee.Operating system:  Microsoft Windows XP Professional Service Pack 3 (Build 2600).2 processor(s), type 586.35% memory in use.2000 MBytes physical memory.1281 MBytes physical memory free.3896 MBytes paging file.3292 MBytes paging file free.2048 MBytes user address space.1893 MBytes user address space free.Read from location 04480031 caused an access violation.


Context:EDI:    0x04480025  ESI: 0x0603df98  EAX:   0x00000000EBX:    0x00000000  ECX: 0x04480025  EDX:   0x0544000fEIP:    0x004e6535  EBP: 0x0661f614  SegCs: 0x0000001bEFlags: 0x00010246  ESP: 0x0661f60c  SegSs: 0x00000023

 

Bytes at CS:EIP:8b 79 0c 8a 51 04 50 57 50 88 55 08 e8 ca fe ff 

 

Any suggestions?

 

Can I try installing DTM 6.0, even if the OS on my device is 5.0.0.602?

New Contributor
Posts: 2
Registered: ‎08-19-2010
My Device: Bold 9700
My Carrier: AT&T

Re: Desktop Manager 5.0.1 crashes on startup

Problem solved when DM automatically upgraded to 6.0 on my computer. The new version runs without crashing.

New Contributor
Posts: 7
Registered: ‎08-28-2010
My Device: Bold 9700
My Carrier: AT&T

Re: Desktop Manager 5.0.1 crashes on startup

You're lucky.  I had DM 5.0.1 and upgraded to DM 6.  It didn't work so I did the clean uninstall multiple times and tried reinstalling both DM 6 and DM 5 (different times) and now neither works for me.