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New Contributor
jmilkey
Posts: 7
Registered: ‎08-10-2010
My Device: Blackberry Curve 8330
My Carrier: Verizon
Accepted Solution

Desktop Manager 6.0 Crashing

I just installed Desktop Manager 6.0 today as an upgrade from the previous version.  However, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all 5 times and it continues to crash as soon as I start it.  After uninstalling it the 2nd time I was very careful and deleted any sign of the software on my computer and that hasn't helped either.  I have been making sure to re-boot in between installations.  Any thoughts from the community?  Thanks in advance.

 

I am running Windows 7.0 64 bit with 4 GB of RAM and a Core Duo 2.5 GHz processor.

 

Jim

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New Member
paultoro
Posts: 1
Registered: ‎08-10-2010
My Device: Curve 8310
My Carrier: AT&T

Re: Desktop Manager 6.0 Crashing

I'm having the same trouble and did all the same things as Jim.

 

I'm running XP, any advise would be appreciated.

Best Regards,
Paul
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New Contributor
abylan1
Posts: 5
Registered: ‎08-10-2010
My Device: Not Specified

Re: Desktop Manager 6.0 Crashing

Same problem here. I'm running VISTA.

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Visitor
jsaarb007
Posts: 1
Registered: ‎08-10-2010
My Device: Bold 9700
My Carrier: ATT

Re: Desktop Manager 6.0 Crashing

Same problem, going to use the CD that came with my 9700 bold and hopefully instal the 5.0 version of the desktop software, i hate how blackberry doesn't have an archive page of old software.  Would have been nice for the app world since they have not fixed the problem because i can still not instal it on my phone

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Contributor
Schmike
Posts: 11
Registered: ‎08-11-2010
My Device: Bold 9700
My Carrier: Singtel

Re: Desktop Manager 6.0 Crashing

same problem here with my vista business SP2.

 

error from my event log:

 

Faulting application Rim.Desktop.exe, version 6.0.0.40, time stamp 0x4c58acef, faulting module KERNEL32.dll, version 6.0.6002.18005, time stamp 0x49e037dd, exception code 0xe0434f4d, fault offset 0x0003fbae, process id 0x%9, application start time 0x%10.

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New Contributor
huni
Posts: 2
Registered: ‎08-11-2010
My Device: 9700

Re: Desktop Manager 6.0 Crashing

Same to me with my XP SP2. What happening?

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Contributor
cplush
Posts: 13
Registered: ‎08-11-2010
My Device: Bold 9650
My Carrier: Verizon

Re: Desktop Manager 6.0 Crashing

Same here. Crashes almost immediately after i launch it. Running it on a Nokia Booklet with win 7 pro. 5 worked fine for me, this crashes almost instantly. 

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BlackBerry Development Advisor (Retired)
mechanicus
Posts: 90
Registered: ‎08-29-2008
My Device: Not Specified

Re: Desktop Manager 6.0 Crashing

Hi everyone:

 

If you can post the text from your log file, we can try to track down the problem.

 

Log is located at %appdata%\Research In Motion\BlackBerry Desktop\Logs\Desktop.log

 

Cheers

M



Need additional information on BlackBerry products?

visit: http://www.blackberry.net


blackberry.net

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New Contributor
jmilkey
Posts: 7
Registered: ‎08-10-2010
My Device: Blackberry Curve 8330
My Carrier: Verizon

Re: Desktop Manager 6.0 Crashing

Here is the text from the log file.  Note that I reinstalled it just this morning and it crashed twice before I copied the text from the logfile.  These are the last couple of lines:

 

 

10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination] running on thread pool
10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination] running on thread pool
10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.604|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: iTunes
10:01:04.606|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDesktop
10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()
10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 178
10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination] running on thread pool
10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.717|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDesktop
10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()
10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 110
10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool
10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.723|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice
10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.724|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.724|INFO |8|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader
10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()
10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 388
10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool
10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.812|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice
10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.812|INFO |9|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Videos.VideoDataSourceLoader
10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 92
10:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()
10:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 95
10:01:04.819|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Finished
10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool
10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks] running on thread pool
10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.852|INFO |9|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] will run on thread pool after 0 ms
10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 40
10:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()
10:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 40
10:01:04.853|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Finished
10:01:04.861|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDevice
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 187
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()
10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
10:01:04.914|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDevice
10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()
10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 103
10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool
10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()
10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
10:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void DiscoverTracks()
10:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 230
10:01:05.662|DEBUG|21|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Media.Device.DeviceService.<.ctor>b__0
10:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InvokeNewDeviceWizard>b__1a()
10:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2027
10:01:05.663|INFO |22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] HandleDeviceRequest DeviceRequest complete. Client: ApplicationDeviceClient
10:01:05.663|DEBUG|22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] Device request queue empty
10:01:05.948|INFO |1|Rim.Desktop.Shell|0|Wizard launching: NewDeviceWizard
10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread 
10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA
10:01:06.022|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:06.027|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA
10:01:06.046|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv, make sure the file exists and the file type is valid
   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)
   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)
   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 539
10:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] running after delay on new thread 
10:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] run on new thread MTA
10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
10:01:07.056|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True
10:01:07.056|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False
10:01:07.056|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False
10:01:07.056|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv|0|0|0|0|0|0||unknown|False
10:01:07.061|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()
10:01:07.061|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA
10:01:07.062|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv, make sure the file exists and the file type is valid
   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)
   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)
   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 196
10:01:08.062|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True
10:01:08.062|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False
10:01:08.062|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False
10:01:08.062|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv|0|0|0|0|0|0||unknown|False
10:01:08.062|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()
10:01:08.062|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA
10:01:08.062|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:09.128|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__0
10:01:09.130|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Creating EnableBesIntegrationViewModel
10:01:09.152|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadMailServerDLL] Load attempt for "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerMAPI.dll" - Base address = 0x19BA0000, GetLastErr = 0x0
10:01:09.154|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en-US\MailServerRes.dll" - GetLastError = 0x7E
10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en\MailServerRes.dll" - GetLastError = 0x7E
10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerRes.dll" - GetLastError = 0x0
10:01:09.159|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Loaded settings for 3045137A: Type=None, Configured=False, Validated=False
10:01:09.160|INFO |1|Rim.Desktop.Services.BesIntegration|0|BES Integration for 3045137A is "[None - 3045137A]"
10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: BES integration -- session auto-establishment suppressed
10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Integration settings change completed
10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning newly established integration settings
10:01:09.168|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning existing integration settings
10:01:09.168|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__0
10:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetVideoInfo>b__7()
10:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1114
10:01:10.065|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True
10:01:10.065|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: True
10:01:10.065|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: True
10:01:10.065|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\TV\Robot Chicken\Season 00\01 Behind the Screen - Getting Sketchy - Device.wmv|180|320|29.96551|0|48000|282||unknown|True
10:01:10.066|INFO |20|Rim.Desktop.Media|0|Task [ThumbnailTask] run on new thread MTA
10:01:10.067|INFO |24|Rim.Desktop.Media|0|TASK: [ThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
10:01:10.187|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__1
10:01:10.194|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__1
10:01:10.377|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__1
10:01:10.378|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__1
10:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__4
10:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__4

10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination] running on thread pool10:01:04.423|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination] running on thread pool10:01:04.434|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.604|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: iTunes10:01:04.606|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDesktop10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload picture destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 17810:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination] running on thread pool10:01:04.613|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.717|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDesktop10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [Reload video destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 11010:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.723|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice10:01:04.723|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.724|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.724|INFO |8|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationInBackground>b__2()10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Reload music destination], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 38810:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.812|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.812|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.812|INFO |9|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.Videos.VideoDataSourceLoader10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()10:01:04.816|INFO |8|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 9210:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()10:01:04.819|INFO |8|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 9510:01:04.819|INFO |8|Rim.Desktop.Media|38050|LoadDataSource: Finished10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.821|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 210:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks] running on thread pool10:01:04.824|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.852|INFO |9|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] will run on thread pool after 0 ms10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()10:01:04.852|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Video_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4010:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e()10:01:04.853|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4010:01:04.853|INFO |9|Rim.Desktop.Media|38050|LoadDataSource: Finished10:01:04.861|INFO |8|Rim.Desktop.Media|50002|Media Service Refresh Complete: PicturesDevice10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 18710:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.911|INFO |8|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:04.914|INFO |9|Rim.Desktop.Media|50002|Media Service Refresh Complete: VideosDevice10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__a()10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 10310:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose] running on thread pool10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Pending, TRANSITION: none, OPERATION: none10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshDestinationProvider>b__1c()10:01:04.916|INFO |9|Rim.Desktop.Media|0|TASK: [Controller_Dispose], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void DiscoverTracks()10:01:05.055|INFO |23|Rim.Desktop.Media|0|TASK: [DiscoverThirdPartyTracks], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 23010:01:05.662|DEBUG|21|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Media.Device.DeviceService.<.ctor>b__010:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InvokeNewDeviceWizard>b__1a()10:01:05.662|INFO |21|Rim.Desktop.Shell|0|TASK: [NewDeviceWizardInitialization command], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 202710:01:05.663|INFO |22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] HandleDeviceRequest DeviceRequest complete. Client: ApplicationDeviceClient10:01:05.663|DEBUG|22|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3045137A] Device request queue empty10:01:05.948|INFO |1|Rim.Desktop.Shell|0|Wizard launching: NewDeviceWizard10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread 10:01:06.017|INFO |23|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA10:01:06.022|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:06.027|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA10:01:06.046|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv, make sure the file exists and the file type is valid   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()10:01:06.587|INFO |17|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 53910:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] running after delay on new thread 10:01:06.861|INFO |23|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] run on new thread MTA10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:06.862|INFO |19|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 010:01:07.056|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True10:01:07.056|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False10:01:07.056|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False10:01:07.056|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - Device.wmv|0|0|0|0|0|0||unknown|False10:01:07.061|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()10:01:07.061|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA10:01:07.062|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: none, OPERATION: Void <GetVideoInfo>b__7(), ERROR: ManagedBBT.BBTException: Unable to render the file: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv, make sure the file exists and the file type is valid   at ManagedBBT.BBTranscoder.GetDirectShowVideoSettings(String filePath)   at ManagedBBT.BBTranscoder.GetVideoSettings(String filePath)   at Videos.VideoTranscoder.<>c__DisplayClass9.<GetVideoInfo>b__7()   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()10:01:07.258|INFO |24|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 19610:01:08.062|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True10:01:08.062|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: False10:01:08.062|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: False10:01:08.062|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\Movies\Sherlock Holmes - SD.wmv|0|0|0|0|0|0||unknown|False10:01:08.062|INFO |20|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddVideoToLibraryAndVideoList>b__21()10:01:08.062|INFO |20|Rim.Desktop.Media|0|Task [VideoInfoTask] run on new thread MTA10:01:08.062|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:09.128|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__010:01:09.130|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Creating EnableBesIntegrationViewModel10:01:09.152|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadMailServerDLL] Load attempt for "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerMAPI.dll" - Base address = 0x19BA0000, GetLastErr = 0x010:01:09.154|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en-US\MailServerRes.dll" - GetLastError = 0x7E10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\en\MailServerRes.dll" - GetLastError = 0x7E10:01:09.155|DEBUG|1|Rim.Desktop.Services.BesMailServer|0|[MailServerManager::LoadResourceDLL] Attempted load of "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\MailServerRes.dll" - GetLastError = 0x010:01:09.159|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Loaded settings for 3045137A: Type=None, Configured=False, Validated=False10:01:09.160|INFO |1|Rim.Desktop.Services.BesIntegration|0|BES Integration for 3045137A is "[None - 3045137A]"10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: BES integration -- session auto-establishment suppressed10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|Integration settings change completed10:01:09.160|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning newly established integration settings10:01:09.168|DEBUG|1|Rim.Desktop.Services.BesIntegration|0|[None - 3045137A]: returning existing integration settings10:01:09.168|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.AddCopyDeviceViewModel.<CreateCommands>b__010:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetVideoInfo>b__7()10:01:09.177|INFO |25|Rim.Desktop.Media|0|TASK: [VideoInfoTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 111410:01:10.065|INFO |20|Rim.Desktop.Media|38063|VIDEO SUPPORT: Audio Streams: True10:01:10.065|INFO |20|Rim.Desktop.Media|38065|VIDEO SUPPORT: Audio Streams: True10:01:10.065|INFO |20|Rim.Desktop.Media|38064|VIDEO SUPPORT: Video Rendering: True10:01:10.065|INFO |20|Rim.Desktop.Media|38062|Source Video Information: C:\Users\James Milkey\Videos\TV\Robot Chicken\Season 00\01 Behind the Screen - Getting Sketchy - Device.wmv|180|320|29.96551|0|48000|282||unknown|True10:01:10.066|INFO |20|Rim.Desktop.Media|0|Task [ThumbnailTask] run on new thread MTA10:01:10.067|INFO |24|Rim.Desktop.Media|0|TASK: [ThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none10:01:10.187|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__110:01:10.194|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.BesIntegration.ViewModel.DeviceWizard.EnableBesIntegrationViewModel.<CreateCommands>b__110:01:10.377|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__110:01:10.378|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.FirstRunWizard.DeviceOptionsViewModel.<.ctor>b__110:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__410:01:10.402|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.Controllers.MediaOptionsController.<LoadDeviceOptions>b__4

 

 

 

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BlackBerry Development Advisor (Retired)
mechanicus
Posts: 90
Registered: ‎08-29-2008
My Device: Not Specified

Re: Desktop Manager 6.0 Crashing

Hi jmilkey:

 

I don’t see a crash reported in this log.

 

If you search the entire log, can you find the word ‘fatal’ anywhere?  The text around that line is important.

 

If you don’t see that anywhere – how is the application crashing?  Does it simply disappear?  Does it crash with the usual Windows crash dialog?  (It says something has gone wrong with the software, searching for a solution etc).

 

If the application simply disappears, you can try to set the following Registry key:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerryTranscoder\SkipSupportCheck (DWORD) to a value of ‘1’

 

(This will disable some video features that could be causing problems.)

 

Cheers

M



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