05-13-2012 06:23 PM
When I click on the desktop icon, the software looks like it is going to open up, but then I get an error message that says this: "Blackberry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience". I have un-installed it and then re-installed it, but it keeps doing the exact same thing. Any suggestions?
05-13-2012 06:25 PM
Have you restarted the computer after the install?
05-13-2012 06:39 PM
gotcha. Looks like you'll have to try a manual uninstall. Not sure whats wrong.
This will point you in the right direction.
I also recommend after the uninstall, download and do a registry clean using ccleaner.
Keep re scanning the registry until it returns no errors and reboot.
You've probably already downloaded the latest version, but here is the link if needed:
You could consider running windows update too.