Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Contributor
BobKyler
Posts: 2
Registered: ‎05-13-2012
My Device: Bold 9780

Desktop Manager 6.1 is not working/opening up

When I click on the desktop icon, the software looks like it is going to open up, but then I get an error message that says this:  "Blackberry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience".  I have un-installed it and then re-installed it, but it keeps doing the exact same thing.  Any suggestions?

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Desktop Manager 6.1 is not working/opening up

Have you restarted the computer after the install?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
BobKyler
Posts: 2
Registered: ‎05-13-2012
My Device: Bold 9780

Re: Desktop Manager 6.1 is not working/opening up

Yes I have re-started my laptop...makes no difference

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Desktop Manager 6.1 is not working/opening up

gotcha.  Looks like you'll have to try a manual uninstall.  Not sure whats wrong.

This will point you in the right direction.

http://www.blackberryforums.com/rim-software/25937-how-perform-clean-uninstall-reinstall-blackberry-...

 

I also recommend after the uninstall, download and do a registry clean using ccleaner.

http://www.piriform.com/ccleaner

Keep re scanning the registry until it returns no errors and reboot.

 

You've probably already downloaded the latest version, but here is the link if needed:

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

 

You could consider running windows update too.

 

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________