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BlackBerry® Desktop Software

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New Contributor
Posts: 2
Registered: ‎04-06-2012
My Device: 9900 Bold
My Carrier: Bell

Desktop Manager 6 won't start

The blackberry splash screen pops up, followed by a second window that just remains completely white. Here is the contents of my Desktop.log file:

 

Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-04-05 05:26:43.270]
05:26:43.282|INFO |1|Rim.Desktop.Shell|1|Application Started
05:26:43.295|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
05:26:43.295|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.36
05:26:43.296|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
05:26:43.297|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] [x64]
05:26:43.297|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5448
05:26:43.327|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
05:26:43.330|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.40
05:26:43.331|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.15
05:26:43.332|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.3.0.9
05:26:43.333|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.14
05:26:43.344|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
05:26:43.870|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\BlackBerry\ Key: FirstLaunch
05:26:44.046|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
05:26:44.047|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\Device Manager\Bluetooth Key: Enabled
05:26:44.082|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Shell.Views.FirstLaunchOptionsView


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Contributor
Posts: 27
Registered: ‎04-07-2012
My Device: BlackBerry Curve 3G
My Carrier: T-Mobile

Re: Desktop Manager 6 won't start

Hmm, have you tried reinstalling the software?or maybe try getting a downgrade of the blackberry desktop software, try upgrading your .NET framework etc.. These methods might work, sorry if they don't
Visitor
Posts: 1
Registered: ‎04-07-2012
My Device: 8520
My Carrier: Etisalat

Re: Desktop Manager 6 won't start

I've got the exact same problem... :'(  I had to flash my phone, and subsequently got an upgrade I'd been longing for... to 6.0. When I upgraded my desktop software to match my new phone upgrade, the software on my laptop JUST WOULDNT start!! The screen stays white. I've tried reinstalling from - the internet, and from -the cd, but it stays the same.    I decided to try a different approach, and connected the phone to my laptop, and now I cannot find my BBMessenger app, or my APPWorld button.    If I could find AppWorld, I'd probably just re-download BBM, but now they're both gone!   ...What do I do? Go back to version 5 on both counts? Does that imply I'd have to flash my phone again?  Just so *frustrated!!

PE
New Member
Posts: 1
Registered: ‎04-08-2012
My Device: Torch 9810
My Carrier: Telus

Re: Desktop Manager 6 won't start

I have the exact same issue.  This is ridiculous-  Neither an unintall or repair seem to make a difference. The app just hangs.  RIM- are you going to fix this? 

New Contributor
Posts: 2
Registered: ‎04-06-2012
My Device: 9900 Bold
My Carrier: Bell

Re: Desktop Manager 6 won't start

Yes I've uninstalled and reinstalled various times, I've completely removed and reinstalled all of my .NET framework components, and I've tried a lower version of the software, which didn't seem to work with my device (9900)