09-08-2008 07:36 PM
Hello I have reciently acquired a BB Curve 8310. I installed the desktop manager and it went fine. Now I plug in my BB and it syncs just fine after it's done the desk top manager crashes and then it asks if I want to send an error report.
Does anyone know how to fix this?
09-09-2008 02:11 AM
On top of just uninstalling, you may want to follow the steps in the following link to perform Clean Uninstall of Desktop Manager. Just uninstalling might not remove some system files that have been corrupted and may interfere with the new install.
09-09-2008 10:16 PM
Hi and welcome to the forums!
Please send the Type of PC, Operating system
Version of desktop software you are running, and if you have
Reinstalled it, or have installed a different version lately,.
09-09-2008 10:37 PM
I'm using a Dell Inspiron 640m, Windows XP, DeskTop Manager V 220.127.116.11.
This is the only install of Desktop Manager this computer has ever had.
I'm going to try the uninstall, clean up and reinstall and get back to you.
Thank you all for you help.
09-09-2008 10:39 PM - edited 09-09-2008 10:41 PM
Hi, do you need the links for the procedurs?
09-10-2008 02:31 AM
Do a clean uinstall as described here:
Reload the DM,
Reboot the PC
Bring up DM
On the BB,
Pull the battery while the device is ON, replace after a minute,
let the device reboot 1-3 min,
Connect the BB and try a backup first.
Let me know how it goes~