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BlackBerry® Desktop Software

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New Contributor
mearl
Posts: 4
Registered: ‎09-08-2008
My Device: Not Specified

Desktop Manager Crashes every time

Hello I have reciently acquired a BB Curve 8310. I installed the desktop manager and it went fine. Now I plug in my BB and it syncs just fine after it's done the desk top manager crashes and then it asks if I want to send an error report.

 

Does anyone know how to fix this?

Forums Advisor II
d_fisher
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: Desktop Manager Crashes every time

Try removing and reinstalling Desktop Manager. Make sure that your BlackBerry is disconnected when you install Desktop Manager.
Contributor
nerolijasmine
Posts: 23
Registered: ‎08-27-2008
My Device: 9800

Re: Desktop Manager Crashes every time

On top of just uninstalling, you may want to follow the steps in the following link to perform Clean Uninstall of Desktop Manager. Just uninstalling might not remove some system files that have been corrupted and may interfere with the new install.

 

http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02206&sliceId=SAL_Public&command=show&forwa...

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager Crashes every time

Hi and welcome to the forums!

Please send the Type of PC, Operating system

Version of desktop software you are running, and if you have

Reinstalled it, or have installed a different version lately,.

Thanks

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New Contributor
mearl
Posts: 4
Registered: ‎09-08-2008
My Device: Not Specified

Re: Desktop Manager Crashes every time

I'm using a Dell Inspiron 640m, Windows XP, DeskTop Manager V 4.2.2.14.

 

This is the only install of Desktop Manager this computer has ever had.

 

I'm going to try the uninstall, clean up and reinstall and get back to you.

 

Thank you all for you help.

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager Crashes every time

[ Edited ]

Hi, do you need the links for the procedurs?

thanks

Message Edited by Bifocals on 09-09-2008 10:41 PM
Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
mearl
Posts: 4
Registered: ‎09-08-2008
My Device: Not Specified

Re: Desktop Manager Crashes every time

Yes please :smileyhappy:
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager Crashes every time

Hi,

 

Do a clean uinstall as described here:

 

http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02206&sliceId=SAL_Public&command=show&forwa...

 

Reload the DM,

Reboot the PC

 

Bring up DM

On the BB,


Pull the battery while the device is ON, replace after a minute,

let the device reboot 1-3 min,

 

Connect the BB and try a backup first.

Let me know how it goes~

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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