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BlackBerry® Desktop Software

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Posts: 1
Registered: ‎02-19-2014
My Device: Bold 9900
My Carrier: Verizon

Desktop Manager Sync Errors

I am trying to sync my Bold 9900 and keep getting the following errors.  I just want to copy my contacts from Outlook to my phone, so selected one-way sync and switched off calendar and other syncs.

 

1)  A program error occurred at line 1572 in .\OIAccess.cpp. Please report this error by sending a log to technical support.

2)  ERROR: COLTransBase::MoveFirstSummaryRecord: Unable to  move to first or next row.

 

I've tried removing Desktop Manager from my laptop, and then reinstalling.  I am using Parallels on a Mac, as I have Outlook on the PC side.

 

Thanks for any help.