09-02-2013 02:15 PM - last edited on 09-02-2013 05:53 PM by Chronos
I have installed BB DESKTOP MANAGER on my computer...when i connect my BB 9780 with my computer and run BB DESKTOP MANAGER,a window pops up, which asks for a password which i dont know..!! Please help me !!
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09-02-2013 05:44 PM
Hi and Welcome to the Community!
The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password. So, whatever password you use to unlock your BB you must use as well to unlock it for use with your PC.
Do be careful, however, if you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.