09-02-2008 05:18 AM
When I download the desktop manager software I get this message Error 1721 there is a problem with this windows installer package. A program required for this install to complete could not be run. The install continues and everything seems to work except when I try to start Roxio. When I click on media manager I get this message Microsoft Visual C + + Microsoft runtime error C:\Program Files\Roxio\Mediamanager9.exe. I have downloaded the latest desktop software with no help. I am running windows xp pro. I suspect the first error is causing the second. I have tried several solutions found on different message boards with no luck. Any ideas?
09-02-2008 06:15 AM
HI and welcome to the forums,
You need to update the windows installer program to 4.5.
Here is the link to the Microsoft download page.
Please let me know if this resolves your problem.
09-03-2008 09:36 PM
09-03-2008 09:47 PM
My honest recommendation to you is not to install or use MM. Go to the grey search box n the corner and search.
You will see it is not very stable at all. It just adds another fail point to the system.
I personally use drag and drop though Windows, much cleaner and faster.
There is a new product called media sync if you meant to try, the link is here:
Let me know if you want to continue troubleshooting. My recommendation was based on all the message I read here.
but of course it is totally up to you.
Please let me know!
11-16-2008 07:47 PM