10-23-2011 12:58 PM
I am running Desktop Manger 126.96.36.199 (Bundle 34) for a while. I am moving to a new smartphone of the same model but phone I am moving to has an older OS on it. I run the desktop manager which correctly determines that there is a new OS to load. I select the OS version to load and tell it to get the update and it responds with the error 'An Updated Blackberry Software component must be installed before you can continue'. It then asks if you wish to Install or Cancel. After selecting Install, it returns to the main screen of the desktop manager. Selecting UPDATE again, to insteall the latest OS, it repeats the same process again. So I am unable to load the latest OS into the device.
I've tried loading the software via the Blackberry web site instead, and it does the same thing. I can't get the OS updated.
Has anyone had this problem and determined how to get around it?
10-14-2014 11:56 AM
i am having the same issue for about 3 weeks now. I was able to install the latest version, 7.1, but i can't install a new OS. The software finds that there is a new OS that can be installed, but as soon i want to install it, the software demands an update, although it already is the newest version...
Might there be a general problem with the 7.1 version???
10-31-2014 09:51 AM
I have also having this issues. Been happening now for a couple of weeks. Would really like to find a fix for this.
Anyone any closer?