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BlackBerry® Desktop Software

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nharfert
Posts: 5
Registered: ‎01-06-2009
My Device: Bold 9000

Desktop Manager woes...

I upgraded to DM 5.0 at the same time as I switched providers from AT&T to Verizon. Now on the Tour. Running XP SP3.

 

When I installed 5.0, all went well; rebooted and when I started DM, it briefly flickers the "Preparing to Install" window (for like 1/10th of a second) mulitple times.

 

I connected my BB; the computer pulls up a "Portable Device" detection window and gives me the option to  Open / Explore; Sync media files; Manage Device (w/Rhapsody) or Take no action.  DM is not recognizing the BB; still reporting "disconnected."

 

I have hard-booted the BB a few times; have uninstalled / re-installed 5.0 to no avail.  Finally I uninstalled 5.0 and tried to re-install 4.7 (which worked fine w/my BB9000) but it's also having the same problems.  Went back to 5.0 install and still seeing same issues.


Thanks for any help you can provide!  ...Neil

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Desktop Manager woes...

can you try and follow the following steps in this kb article by performing a clean uninstall of the desktop manager software

http://www.blackberry.com/btsc/KB02206

 

Afterwards reboot your computer and try to download desktop manager 5.0 again.

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