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BlackBerry® Desktop Software

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New Contributor
Posts: 9
Registered: ‎02-23-2009
My Device: Not Specified
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Desktop Mang. 4.7 "check app.updates" doesn't stop

[ Edited ]

"checking for device application updates..please wait"  goes on and on for ever.

 

Only way to stop it is to close the whole application.

 

Solutions please............. O.S.>.XP Pro ...BB - 8350i

 

Message Edited by andyamit on 02-23-2009 08:10 PM
Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

do you have an internet access on that computer?
is there a firewall or antivirus?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

Check out JerryD's solution to uninstall that feature

http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=24966&query.id=269137

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New Contributor
Posts: 9
Registered: ‎02-23-2009
My Device: Not Specified

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

DSL Internet connection, Zone Alarm Pro Firewall & Antivirus
New Contributor
Posts: 9
Registered: ‎02-23-2009
My Device: Not Specified

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

re-installed with the option unchecked......it did work for a few times, but now it's back to doing it again ???
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New Contributor
Posts: 6
Registered: ‎03-01-2009
My Device: Curve 8900

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

I am having the same issue.  It locks up when I open the Desktop Manager and connect my device, it just stays at the "Checking for device application updates. Please wait..." (I've left it here for at least 10 minutes one time and nothing happens) and when I click cancel the program freezes. Sometimes after the initial connection, when the blackberry has the black screen with the computer to phone icons, it quickly goes back to the home screen.

 

 

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

Have a look at this thread and see if Xandrex's solution works

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
New Contributor
Posts: 6
Registered: ‎03-01-2009
My Device: Curve 8900

Re: Desktop Mang. 4.7 "check app.updates" doesn't stop

It seems the issue was XP MC 2003 (my OS).  I installed it on my laptop running Vista Home and have not had any problems.

I have since upgraded my Desktop to Vista 64 and have no problems.  Thanks for a response but it would probably work.  No way I can test it now.  Again, thank you.