09-05-2008 12:11 PM
I have an AT&T 8310. When I try to install the Desktop Software out of the box, the installer looks for "BlackBerry7750.msi" file. I have had the same trouble trying to install v.4.5 which I downloaded from RIM. I have not been able to locate this file anywhere. After hitting Cancel many times, it then asks for "DSTUpdateLoaderUSB.msi". After hitting Cancel many more times, the Desktop Manager loads, but then when I connect my BB to the computer via USB, the software looks for the msi files again and I never get connected. When trying to uninstall it asks for the same msi files.
I've been struggling with this for months, and would really appreciate some help!
09-05-2008 01:48 PM
Hi and welcome to the forums,
What PC and Oerating system are you running?
Please let me know!
09-05-2008 06:58 PM - edited 09-06-2008 07:37 AM
the answer to your issue is here.
(I was betrayed by the Windows clipboard technology)
09-06-2008 07:35 AM
I am sorry there was an error in the copy/paste.
The answer is here :
09-07-2008 03:36 PM
Thanks for your help, but unfortunately I haven't had much luck. I used 7Zip to extract the installation files into a folder on my desktop and when I install the software it seems to work. But then after I reboot, and try to execute the Desktop Software, it appears as though it is trying to complete the install, and windows installer loads and searches again for the same .msi file. If I hit cancel many times, it looks like the software loads, but then the same issue appears when I plug-in my BB. What am I missing?
09-07-2008 03:49 PM
Hi and welcome to the forums!
Lets try this:
Perform a clean un install for the current (and) previously installed DM's This procedure will address the registry etc.
Install DM 4.5 form here:
I have a very similar setup to yours and DM 4.5 has been very stable. I STROGLY urge you NOT to install the version with media manager in it. MM is not stable, and will add another fail point to your system.
When you download the DM, remember that the clean uninstall program will be able to remove it from your system later, so for this install
we won't worry about the temp files.
After install, Reboot the PC, and turn off all firewall and virus checking programs. See if you can successfully backup and sync,
Please write back and let me know
09-07-2008 06:01 PM
Thanks for your thorough post. I have gone through all the steps twice, and although the program appears to install without a problem, I still get the error when it tries to load. I did have one hiccup while following the clean uninstall procedure: I could not delete the folowing folder, because my access was denied (write protected?):
C:\Program Files\Research In Motion\BlackBerry\Transaction Manager\ComponentData\Eventlogs
Upon loading DM, windows installer looks for the following files in the following locations:
BlackBerry 7750.msi C:\DOCUME~1\kschorn\LOCALS~1\Temp\_is25A\
It looks for the BlackBerry file first, then after hitting "cancel" numerous times, it looks for the DST file. After hitting "Cancel" many times, DM loads. When I connect my BB via USB, Windows Installer asks for the files again. It also asks for them when I disconnect the device.
I really appreciate the help, this is becoming increasingly frustrating!
09-07-2008 06:37 PM
I believe this will resolve the .msi problem
I am researching the DSTU problem. Please try the first on the link and see if they are interrelated, I will continue my search.
09-07-2008 07:19 PM
DSTuploader patch and procedue:
Please let me know how it goes,