12-15-2012 08:04 PM
Hello, I'm using a Blackberry 9700 running on os 6.. The problem here is that it cant be charged by the original cable and when connected to the PC it cant be detected by the Blackberry Desktop Software.. It just says "disconnected" and it wont popup so I cant sync... I know its not a problem with the cable or the port because it works with another Blackberry device here... any help would be appreciated thanks...
Blackberry 9700 : os 6
Desktop Software Version : 18.104.22.168
Windows 7 Professional 32 Bit
12-16-2012 12:29 AM
You've narrowed it down. Can you take the phone to an authorized repair center or check with your carrier? If it works with another blackberry, the cable is fine.
12-16-2012 08:35 AM
Thats what I'm thinking. If another blackberry works fine using the same cable, then it could be the port. I've seen this happen before.