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BlackBerry® Desktop Software

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New Member
Posts: 1
Registered: ‎05-12-2008
My Device: Not Specified

Desktop Software won't install

The disc gives a message of 'Initializing' along with a status bar, but the software never opens.  Is there any help out there?

New Contributor
Posts: 6
Registered: ‎04-04-2008
My Device: Not Specified

Re: Desktop Software won't install

What operating system are you running on your computer?
New Member
Posts: 1
Registered: ‎05-22-2008
My Device: Not Specified

Re: Desktop Software won't install

I have the same problem. "Initializing" bar appears and nothing else happens. I'm running Windows XP on a Dell Latitude, model D630.
Super Contributor
Posts: 250
Registered: ‎04-01-2008
My Device: Z10

Re: Desktop Software won't install

Do you have sufficient permissions to install software?  If it is a company laptop, this is often locked out.

 

You can try bypassing the splash screens - don't have the CD autorun (Hold your shift key down when inserting the CD and keep it pressed for about 5-10 sec until the CD drive quiets down), then explore the CD and go to D:\files\exec\bbinstaller and run the Setup.exe from there.

posted by DigitalFrog
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