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BlackBerry® Desktop Software

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dunkym
Posts: 1
Registered: ‎08-18-2013
My Device: Bold 9780

Desktop Sync with Outlook 2010 ( No Profile Available )

I am using a Bold 9780, and last week i updated to the latest version software, now i cant sync with Outlook 10, I have deleted and reinstalled the desktop software but every time i install it cannot see a outlook profile in the outlook box, PLease can anyone advise

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Desktop Sync with Outlook 2010 ( No Profile Available )

Hi and Welcome to the Community!

 

Please check how you have installed Outlook2010...if you used the "Click To Run" method, then that is not compatible...refer:

  • KB24040 Support for Microsoft Office 2010 Click-to-Run installation

Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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