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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎08-18-2013
My Device: Bold 9780

Desktop Sync with Outlook 2010 ( No Profile Available )

I am using a Bold 9780, and last week i updated to the latest version software, now i cant sync with Outlook 10, I have deleted and reinstalled the desktop software but every time i install it cannot see a outlook profile in the outlook box, PLease can anyone advise

Hall of Famer II
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Desktop Sync with Outlook 2010 ( No Profile Available )

Hi and Welcome to the Community!


Please check how you have installed Outlook2010...if you used the "Click To Run" method, then that is not compatible...refer:

  • KB24040 Support for Microsoft Office 2010 Click-to-Run installation

Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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