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Contributor
Posts: 38
Registered: ‎03-31-2010
My Device: Torch 9800

Desktop Update Will not install

Hello everyone.

 

I received a notification that I needed to update the Desktop software to v5.0.1 2010-03-25 and so downloaded the 250MB file. When I clicked on install, after a few seconds I received the message "There was an error installing updates. Click here to see the updates that have not been installed".

 

This download process has happened a couple of times. I have tried and tried to run the installation, but keep getting the same message.

 

I then checked the version of my BB Desktop software and found that it was 5.0.1.18 [Aug 21 2009]. The update notification is therefore for a newer version, or so it seems.

 

Can anyone help with reasons why it wont install, or give me some pointers how to get round whatever is preventing the installation. I don't want to have to keep downloading 250 mb files every night if I can help it.

 

Many thanks for your time.

 

Anthony

OS Version: 6.00 Bundle 2554 (v6.0.0.576, Platform 6.6.0.216)

Applications:
Battery Booster Pro v 1.2
BBC iPlayer
Blackberry Travel v 1.1.45.99
BuddyGuard Pro v 2.2.0.1
DB Rainavigator v 7.60.15
Documents To Go v 2.0005.105
Documents To Go Files v 2.0005.105
DriveSafe.ly Pro Complimentary v.2.100
Facebook v 2.0.0.50
Google Maps v 4.5.3
GPSLogger II v.2.3.1.2
Lloyds TSB Mobile Banking v.1.3
My PIN Barcode for BBM v2.1
One Touch Flashlight v 2.77
PDF To GO v. 2.0005.105
Poynt v.1.8.3
QR Code Scanner Pro Free v1.915
Qype v.3.1.54
Roboform for Blackberry v 1.2.6
Slide2Open Free v.1.500
Trainline TIckets v 1.1.33
Train Times v 1.9.8
Tube Map v 1.21.1
Twitter v2.0.0.16
Up2Date Free v1.110
Worldmate v.4.0.71.52
Your Orange v 1.0.66
YouTube v 1.0.0.40
Posts: 88,806
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Desktop Update Will not install

Greetings, and welcome to the BlackBerry.com Support Forums.

 

First, I would suggest that you reboot your PC from off, and try the installation again.

 

Let us know...




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Contributor
Posts: 38
Registered: ‎03-31-2010
My Device: Torch 9800

Re: Desktop Update Will not install

Thanks for your help.

 

I tried your suggestion but, unfortunately, received the same message after downloading the whole file again.

 

Regards

 

Anthony

OS Version: 6.00 Bundle 2554 (v6.0.0.576, Platform 6.6.0.216)

Applications:
Battery Booster Pro v 1.2
BBC iPlayer
Blackberry Travel v 1.1.45.99
BuddyGuard Pro v 2.2.0.1
DB Rainavigator v 7.60.15
Documents To Go v 2.0005.105
Documents To Go Files v 2.0005.105
DriveSafe.ly Pro Complimentary v.2.100
Facebook v 2.0.0.50
Google Maps v 4.5.3
GPSLogger II v.2.3.1.2
Lloyds TSB Mobile Banking v.1.3
My PIN Barcode for BBM v2.1
One Touch Flashlight v 2.77
PDF To GO v. 2.0005.105
Poynt v.1.8.3
QR Code Scanner Pro Free v1.915
Qype v.3.1.54
Roboform for Blackberry v 1.2.6
Slide2Open Free v.1.500
Trainline TIckets v 1.1.33
Train Times v 1.9.8
Tube Map v 1.21.1
Twitter v2.0.0.16
Up2Date Free v1.110
Worldmate v.4.0.71.52
Your Orange v 1.0.66
YouTube v 1.0.0.40
New Member
Posts: 1
Registered: ‎04-26-2010
My Device: Bold 9700

Re: Desktop Update Will not install

[ Edited ]

Having the exact problem on my PC running XP. I've tried at least 10 times, rebooted etc with no luck.

Hall of Famer II
Posts: 50,286
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Desktop Update Will not install

 

Hello,

 

I suggest a clean startover via the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

 

1) Remove your device OS update package from your PC (add/remove programs)

 

2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  • Some have reported that there are more registry keys to remove than are discussed in that KB

  • Others have reported the use of a registry cleansing tool to also be helpful

3) Get a fresh download of the RIM DTM software:

 

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

 

7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

Good luck and let us know!

 

 

 




Occam's Razor nearly always applies when troubleshooting technology issues!
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Contributor
Posts: 14
Registered: ‎07-14-2012
My Device: Curve 8520

Re: Desktop Update Will not install


Official BlackBerry Help Channel
God bless us every day.
Posts: 88,806
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Desktop Update Will not install


maxcommejesus wrote:

Official BlackBerry Help Channel

Do you have a question we can help with?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code