08-21-2010 05:35 PM
I have been using DM 5.0.1 without any problem (Windows XP) for my Bold 9700.
Upon receiving the notification of the availability of an update for the DM (DS version 6.0) I downloaded and installed it, apparently without any problem. However, the only thing I got upon clicking the new desktop icon for the DS was a black, empty windows, with no error messages at all. Uninstalling the 6.0 and reinstalling it was of no help. The RIM folder in the Program Files shows up a BB Desktop folder, with a lot of files, and clicking the desktop manager application file was of no help either, so I had to go back to version 5.0.1 to keep my BB sync.
Anybody from RIM or the BB-community can suggest something to overcome this problem?
08-21-2010 11:20 PM
Try a clean uninstall of Desktop Manager
UNinstall both versions DM 5 and 6.
Now try installing DM again.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
08-22-2010 09:26 PM
I have did the same thing clean uninstall and the DM6 will not detect my phone. My computer recognises the BB when connected but the DM6 has no response. Even when i want to close the DM6 it just hangs there. Requiring me to close it through task manager. I am running winXP SP3
09-12-2010 01:19 PM
I was finally able to get the time to do the clean uninstall as per KB02206, but unfortunately it did not work for me. Installation of DM 600_B47 runs smoothly, but upon opening the DM I only get the black, empty window. I am using WXP SP3 running as a virtual machine under VMware on a MacBook, and installation was done with antivirus running. Any other suggestion?? Thanks a lot.
02-03-2011 04:48 AM
Hi, rpiras, have you sold the problem with DM 6? I have the similar situation - DM doesn't start after clicking on the icon - just initial window appears and after that MS information about error apppears. I unninstalled clearly DM but nothing changed. Any ideas?
11-24-2011 11:36 AM
i am facing the same problem - after opting for the upgraded version, I am unable to sync with my Lotus notes and ironically it only affects my calendar portion. The contacts part remained ok. I am not sure what's the problem but each time i tried syncing, error message pops up stating " you may lose your data if you are in teh midst of something". This has become quite annoying when the phone is supposed to be a smart phone... have tried numerous times in unstalling and reinstalling but no avail... anyone has any idea how to resolve the issue?