Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

New Member
Posts: 2
Registered: ‎11-13-2012
My Device: 8520

Desktop software 7.1 crashing


I am using windows XP-SP3. I have installed blackberry desktop software 7.1. The sofware gets crahsed immedialty after start. Every time I try to launch the software, I get a window erroe message and software would crash. I have done clean install three times but the result is same. Please advise.

Thanks and Regards

Arun Sabharwal

Hall of Famer II
Posts: 49,709
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Desktop software 7.1 crashing


I suggest this thread:

It starts with a process for cleanly starting over (I cannot tell if you did or did not do all that is recommended there), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code