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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎11-20-2012
My Device: Torch 9800
My Carrier: ATT

Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800.  I am using Windows 8, 64 bit.  How can I sync my Outlook with my Bberry??

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Hall of Famer II
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Desktop software and windows 8

HI and Welcome to the Community!


Please refer to this to be sure you've properly done what is required:

  • KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8

Also, this might be helpful:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

Otherwise, I would suggest this thread:

It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

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