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BlackBerry® Desktop Software

New Contributor
Posts: 3
Registered: ‎09-22-2011
My Device: Curve 8520
My Carrier: Airtel

Desktop software does not complete back up. . just hangs!! :-(



For the last few months, my Desktop software does not complete the back up of my device. It just stops in between after about 30 minutes, and even after keeping it connected for over 2 hours after that I don't see the back up being completed. The message that stays displayed is as follows:



"Backing up Smart card options 1 of 1 records"


Please help.



Sudhanshu Mishra


Hall of Famer II
Posts: 50,913
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Desktop software does not complete back up. . just hangs!! :-(


Here is a KB that discusses that error:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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