04-10-2013 11:00 PM
two days ago being the first time since jan 1 2013 that i have used it (last sync), blackbery desktop software indicated i needed to upgrade to 7.1 i clicked all that was necessecary and it did its update thing on my computer.
now when i connect my playbook or my smartphone (torch 9860), my devices acknowledge connection to the computer but the desktop software continues to show "disconneted"
Can anyone out there help me please.
04-11-2013 10:47 AM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Otherwise, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.