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BlackBerry® Desktop Software

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skidoo800
Posts: 5
Registered: ‎04-11-2012
My Device: Torch
My Carrier: US Cellular

Desktop software show Playbook at 1.0 Bundle, Playbook is at 2.0 Bundle, cannot restore media

So i wiped my playbook, re-installed Bundle 2.0. Went to hook up to computer to restore my media and BB desktop software shows it at 1.0 bundle and want to upgrade. Tried forgeting the device to re initialize. Even tried to update and got errors. Any thoughts? It will not let me reload the media because of the diffeent versions. Stuck at this point.

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Contributor
toddjmorris1
Posts: 15
Registered: ‎08-23-2009
My Device: Torch 9850; PlayBook 16 OS 2.0

Re: Desktop software show Playbook at 1.0 Bundle, Playbook is at 2.0 Bundle, cannot restore media

I just got the exact same issue. Can't restore my files after security wipe. Desktop software thinks PlayBook is at version 1.0, but it has the latest available v. 2.0.1.358. Won't restore. Won't update. Stuck.

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