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BlackBerry® Desktop Software

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New Contributor
tonkie
Posts: 4
Registered: ‎02-18-2012
My Device: 8520 curve
My Carrier: Jersey Telcom

Desktop software

Can anybody please help

 

I have downloaded version 6,1,0,b38 desktop software for the first time and when I try and install it comes up with the massage

 

Zip File is Damaged,truncated or,has been chanded since it was created,if you downloaded this file,try downloading again

 

I have tried this about 4 times and still the same result.So if anyone can help I would be most greatfull

 

Thanks in advance

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Developer
gpl4all
Posts: 68
Registered: ‎01-23-2012
My Device: Z10, Q10 & Playbook 64Gb

Re: Desktop software

try downloading from another source
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New Contributor
tonkie
Posts: 4
Registered: ‎02-18-2012
My Device: 8520 curve
My Carrier: Jersey Telcom

Re: Desktop software

Thanks

 

its from the blackberry site so would of thought it would be fine,but I will try what you say

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New Contributor
tonkie
Posts: 4
Registered: ‎02-18-2012
My Device: 8520 curve
My Carrier: Jersey Telcom

Re: Desktop software

Thanks gpl4all

 

tried else where and now got it,all I need to do now is try and find a way of getting the **bleep** phone to boot as it will go only to about 2 thirds and then freezes:smileysad:((

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Desktop software

Was this device working for you in the past? You must be leaving out some details.

 

Try booting the device in Safe Mode, delete all your third party applications and themes, and then return to normal mode.

Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877






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New Contributor
tonkie
Posts: 4
Registered: ‎02-18-2012
My Device: 8520 curve
My Carrier: Jersey Telcom

Re: Desktop software

Thanks JSanders

 

Tried what you have said but with no luck,dont know how soon the safe mode appears,but it just seems to do the same and that is load till about 2 thirds and then freezes

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