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BlackBerry® Desktop Software

Posts: 1
Registered: ‎05-27-2010
My Device: Pearl 8100

Device does not support 2.5 protocol

Hi,  I'm trying to synchronise a Pearl 8100 to Notes using Desktop Manager v5.0.1.37 [Mar 10 2010] and its consistently crashing at the same point.  Contacts complete fine, reads calendar from the phone, reads the Notes entries, then crashes.  Synchronise Log file has following entry

[30000] (05/27 13:09:29.953):{0x1148} CXLB[CXLBWrapperImpl::Initialize@260] Initialize CXLB library
[30000] (05/27 13:09:30.125):{0x1148} [DeviceDatabaseAccessImpl::_refresh_databases] Device does not support 2.5 protocol.
[10000] (05/27 13:09:30.125):{0x1148} [DeviceDatabaseAccessImpl::_get_databases_summary] _refresh_databases failed. Error: 7

followed by further error messages.

Has anyone seen this one before, please?



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