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BlackBerry® Desktop Software

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gcf
New Contributor
gcf
Posts: 2
Registered: ‎12-16-2011
My Device: Blackberry Pearl 8110
My Carrier: Optus

Device not detected by Desktop Manager

[ Edited ]

Hello,

I've got a BB Pearl 8110.

As the disc that came with my BB didn't work, I've connected to the internet and downloaded the Desktop Manager from the BB site.

I've then clicked on the Application Loader.

This gives me two options a) Add/remove Applications and b) Update Software.

Clicked on b) Update Software.

A shaded pop up box Device Connection appears with a blank pin.

The box advises Please Connect Your Device.
i'm connected to the internet.

The drop down box where the pin field is doesn't allow any entry.

The only option is a Cancel button.

 

So, I click the cancel button and try the other option a) Add/Remove Applications.

Same result as a).

 

 

 

In the meantime, my BB is showing a red light and seems to be disabled.

 

Any ideas or help would be appreciated.

Thanks

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New Contributor
network
Posts: 2
Registered: ‎11-27-2011
My Device: T mobile 9700
My Carrier: mtn

Re: Device not detected by Desktop Manager

Check ur usb nd reboot ur system
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gcf
New Contributor
gcf
Posts: 2
Registered: ‎12-16-2011
My Device: Blackberry Pearl 8110
My Carrier: Optus

Re: Device not detected by Desktop Manager

Checked the USB

Rebooted countless times.

 

What's worse is you ring Blackberry and they refuse to assist.

They say contact your phone carrier.

Contact my phone carrier and they say its a Blackberry phone and a Blackberry program so go contact Blackberry.

 

Just no technical support available with Blackberry at all!

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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Device not detected by Desktop Manager

well you pay Optus every month to solve the issues that relate to your contract... which includes BlackBerry services, especially the Desktop Manager.

so yes, you have the right as a consumer to demand support to Optus.

Should they be unable to help you, they can contact RIM Level2 support, at no charge for you.

Make things clear. Optus is responsible for your BlackBerry device.



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