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BlackBerry® Desktop Software

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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Easy guide to troubleshooting the Desktop Manager

@baldijntje
what is the exact error message ?



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New Contributor
baldijntje
Posts: 2
Registered: ‎06-19-2011
My Device: Blackberry Bol 9780

Re: Easy guide to troubleshooting the Desktop Manager

When I press on the programm Blackberry Desktop Software to start it, I get the notice:

Blackberry Desktop Software doesn't work anymore. It is looking for a solution. And after that I get the notice:

Blackberry Desktop Software doesn't work anymore. A problem occurred and that's why the program stops working. The program closes and notifies you if a solution is available.

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New Member
eddietaylor09
Posts: 2
Registered: ‎07-13-2011
My Device: blackberry torch 9800 smartphone

Re: Easy guide to troubleshooting the Desktop Manager

[ Edited ]

nice interesting and very informative post, thanks for sharing.
=====

EDIT: Link Removed.

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New Contributor
dspencere
Posts: 2
Registered: ‎07-13-2011
My Device: Blackberry 8330

Re: Easy guide to troubleshooting the Desktop Manager

Two day ago I updated my desktop manager to version 6.1.0.35. When synchronization occurs  it errors out at record 30 of 82 with error code 0x8004fd02.  I've searched the data base and found when there may be a solution, but  the steps do not match the desktop manager version.  My Blackberry is an 8330 and my system is MS XP professional running outlook rel 7.

 

Any help would be appreciated.

Best Regards,

 

Spencer

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New Contributor
dspencere
Posts: 2
Registered: ‎07-13-2011
My Device: Blackberry 8330

Re: Easy guide to troubleshooting the Desktop Manager

Resolved today by removing and reinstalling Desktop software client.

 

Thanks,

 

:Yes:

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New Contributor
nociek
Posts: 2
Registered: ‎07-26-2011
My Device: Torch 9800

Re: Easy guide to troubleshooting the Desktop Manager

hi there, 

 

I have been using pc desktop application since February this year. Despite having the application installed on a pc and two laptops, not once I have come accros an issue with either device or the software, not once until today.

 

When trying to connect to my laptop earlier on today I got this message apperaring :

 

 

[IMG]http://i172.photobucket.com/albums/w6/xen_morph/bbfault.jpg[/IMG]

 

Bascialy, as soon as I input the device password on the computer, it shuts down the application giving no reasons whatsoever why.

 

I have tried the following:

 

re-installing the desltop software

re-booting the phone

 

with no result.

 

I am running a 64b windows 7 ultimate on this specific laptop, an will not know untill this evening whether my other two computers are rejecting the phone as well.

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New Contributor
nociek
Posts: 2
Registered: ‎07-26-2011
My Device: Torch 9800

Re: Easy guide to troubleshooting the Desktop Manager

[ Edited ]

how can you attach a jpg file? 

 

http://i172.photobucket.com/albums/w6/xen_morph/bbfault.jpg

 

 

 

 

ok, this link seems to work

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New Contributor
kashifjavid
Posts: 3
Registered: ‎07-25-2011
My Device: Curve 3G

Re: Easy guide to troubleshooting the Desktop Manager

 

Hi, hopefully you can help me, I am unable to install desktop software as it starts and configure windows installer and then a window opens with different command line line options and after Ok it quits, what could be possible reasons and how to work with this.

 

Best Regards

 

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Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300

Re: Easy guide to troubleshooting the Desktop Manager

Hello ,

I have installed an OS for my curve 9300 on to my PC, but the desktop manager will not recognize it. It is not availiable in the update options. Can you help me?

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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Easy guide to troubleshooting the Desktop Manager

which OS release ? From which carrier?



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