06-29-2010 02:54 PM
Please check on your BB (not in DTM) for the email setup wizard. Launch it. If it offers only Enterprise and not Personal email, then this applies to you:
If there is no on-device email setup at all, then contact your carrier for formal assistance.
06-29-2010 03:19 PM
This video might help!
07-03-2010 10:39 AM
What version of DTM are you running? You can see from within DTM via Help > About. All 4 octets of the version number please. The current version is 220.127.116.11.
07-03-2010 11:09 AM - edited 07-03-2010 11:16 AM
but I am not talking about the device... I am talking about the Desktop Manager Software on my PC where I can't the Email Setup icon...
what can I do?
See if this helps you with what service and setup you need for your device and desktop software.
KB22000 Which Desktop Manager software should be used with BlackBerry Enterprise Server Express?
07-05-2010 10:36 AM
So? So the first advice is therefore to upgrade to the current version. You can find downloads here:
07-06-2010 12:05 PM
I have downloaded and installed the latest version 18.104.22.168 (Mar 10 2010) but i still don't have the email setup on my Blackberry Desktop Manager.. it only added IP Modem icon!
what can I do?
07-06-2010 12:16 PM
Well, the actual name on the screen is "Email Settings"...not "Setup".I have 7 total available icons at the first level of DTM:
If you don't have all of those, then perhaps whatever setting was causing it to be blocked carried through when you did the upgrade of DTM. As opposed to that, all I can next suggest is a complete and clean startover:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!