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BlackBerry® Desktop Software

New Contributor
Posts: 2
Registered: ‎04-02-2012
My Device: Blackberry Curve 9300
My Carrier: o2

Error 1316 Installing Blackberry Desktop


I have tried for days to install Blackberry Desktop7 but I keep getting this error


Error 1316 Installing Blackberry DesktopA network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software


I have uninstalled  and reinstalled making sure there is no trace of the software  many timesed and still unable to download Blackberry Desktop 7.  I have Windows 7.  Please can anyone help.


Hall of Famer II
Posts: 51,443
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Error 1316 Installing Blackberry Desktop

Hi and Welcome to the Community!

I know that you've done some of this, but I nevertheless suggest this thread:

It starts with a process for cleanly starting over (and you may need to do the risky things in step 2), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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