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New Contributor
Posts: 3
Registered: ‎09-27-2010
My Device: Blackberry Curver 8330
My Carrier: Verixon
Accepted Solution

Error Message 0x83860028 when syncing

I recently installed the latest update to the desktop software for my Curve 8330.  Now, everytime I sync, I get error message 0x83860028.  The process hangs up slightly and then continues.  However, I find that the calendar is not syncing at all.  This has been happening since Sept. 17.  I am not sure if it is a bad bit of  data that hangs it up or a software issue.  I cannot seem to find this error message anywhere. This is a shared calendar in Outlook 2007.  My OS on the computer is Vista.  I was able to sync up until that point. Any fixes or help??

New Contributor
Posts: 2
Registered: ‎06-12-2009
My Device: Not Specified

Re: Error Message 0x83860028 when syncing

Similar problem for me except that when the error message appears the sync hangs permanently - using Windows 7 64-bit

Problem only occurred today (last sync Sept 23rd)

The error message says refer to documentation - there isn't any.

New Contributor
Posts: 2
Registered: ‎09-28-2010
My Device: 9900
My Carrier: TIM

Re: Error Message 0x83860028 when syncing

Same apllies to me... it happened just after uograding DM to 6.0.0.43.

Any tip? Perhaps better use older version...

 

My OS is 5.0.0.411

New Member
Posts: 1
Registered: ‎10-05-2010
My Device: Not Specified

Re: Error Message 0x83860028 when syncing

Same problem here.  I have a BlackBerry Curve 8330.  It syncs fine on my desktop running Windows 7 x64, but it will not sync on my laptop also running Windows 7 x64. 

 

I get the 0x83860028 when syncing error message.

 

I attempted to uninstall the software and reinstall the software, but when I attempt to do that, I get an Error 2738.  Could not access VBScript run time for custom action.

 

I tried registering the vbscript.dll as recommended by a few other posts.  It did not help.  I also tried right clicking and running as administrator to reinstall the software.  Also to no avail.

 

Would love to know if anyone has found a solution. 

New Member
Posts: 1
Registered: ‎10-14-2010
My Device: Bold 9700
My Carrier: Rogers

Re: Error Message 0x83860028 when syncing

I am experiencing the same "0x83860028" error message, with a check documentation submessage. I am running a Bold 9700 and syncing to Outlook running on Windows 7. I have just experienced this message today after several months of trouble-free syncing. Nothing syncs....

 

any solutions?

New Contributor
Posts: 3
Registered: ‎09-27-2010
My Device: Blackberry Curver 8330
My Carrier: Verixon

Re: Error Message 0x83860028 when syncing

So far four people have responded to my posting with the same message and no idea how to fix it.  Any Blackberry Techs out there who care to respond???

New Contributor
Posts: 8
Registered: ‎12-12-2008
My Device: Not Specified

Re: Error Message 0x83860028 when syncing

Got same problem.  Can someone help?

New Member
Posts: 1
Registered: ‎10-28-2010
My Device: Curve 8530
My Carrier: Verizon

Re: Error Message 0x83860028 when syncing

There is no documentation on this crazy error code.  But, I think I figured this out.  I down loaded the latest version of desktop software to my desktop - running Aug 25, 2010 bundle 47.  I am running 64 bit Windows 7, new PC.  I received the error 0x83860028.  I went into "Organizer" and clicked on the "Reset Settings" button.  I then reconfigured the settings to sync e-mail and calendar only.

 

I then re-ran the sync and it worked.  I am no techie but found this with luck.  Good luck.

New Contributor
Posts: 3
Registered: ‎09-27-2010
My Device: Blackberry Curver 8330
My Carrier: Verixon

Re: Error Message 0x83860028 when syncing

That worked!!!  I even talked to one of the sales people at the Verizon store who was a Blackberry Guru and he couldn't figure it out.  By the way, another site to look at is www.crackberry.com.  It has apps, downloads, etc  and a users forum as well.

New Contributor
Posts: 2
Registered: ‎09-28-2010
My Device: 9900
My Carrier: TIM

Re: Error Message 0x83860028 when syncing

Thanks for the tip

For me, it just worked next time after resetting...so, I need to reset settings everytime I woud sync...

Does everyone knows ho wto fix definetly.