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New Member
Posts: 1
Registered: ‎04-19-2013
My Device: BlackBerry Torch 9800

Error Message CRTran::GetFieldTemplate:Database is corrupt

Unalbe to sync by Torch 9800 with outlook on my desktop.  Getting the above error message.  Any ideas?

Hall of Famer II
Posts: 50,279
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: Error Message CRTran::GetFieldTemplate:Database is corrupt

Hi and Welcome to the Community!


I find nothing exact when searching the public KBs...perhaps you will have better luck:

Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.



It may well be that you have corruption in either your Outlook databases or perhaps even your on-device databases. You might want to research, via Microsoft forums, the potential of the culprit being Outlook.


You also should ensure you take a good backup of your BB, just in case it turns out to be the device databases that have the corruption.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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