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New Contributor
Posts: 2
Registered: ‎09-05-2008
My Device: Not Specified
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Error message whentrying to connect or synch to 8310

I have an 8310 with v 4.2.2.170 firmware.  I am using the latest desktop v. 4.6.0.12(may 22 2008).  I have been synching with my Outlook calendar and contacts on my Vista notebook without any problems until today.  When I try to connect I get a message "Failed to connect to the device. Please make sure that the device is properly connected and try again".  I have tried uninstalling and reinstalling the desktop software, replacing the USB cable, using a different USB port, rebooting my computer, and using the Bluetooth instead of the USB cable but had not had much luck.  The AT&T tech-support also was not helpful at all.  They basically took me through the same steps as I already had.  Any help will be greatly appreciated.

New Contributor
Posts: 2
Registered: ‎09-05-2008
My Device: Not Specified

Re: Error message whentrying to connect or synch to 8310

I reset the 8310 by removing the battery and the roblem went away.  Strange, but I guess I should've done that first