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New Contributor
Posts: 5
Registered: ‎05-24-2012
My Device: Bold 9790
My Carrier: vodafone

Error while syncing with Outlook 2010

Hello

 

My system is Windows 7 32bit, MS Office 2010, BB Desktop 7.1.0.37 B39.

I got the Error Message: Beim Versuch, auf einen Datensatz der Gerätedatenbank zuzugreifen, ist ein Fehler aufgetreten.

 

Does anyone have an idea?

 

Regards - Jan

 

 

In logfile it looks like this:

 

14:09:40.588|DEBUG|1|Rim.Desktop.DataSync.PiSynchFacade.|0|OnProgressBarEvent : CompletedUnits=48; TotalUnits=100
14:09:40.616|DEBUG|35|Rim.Desktop.Services.Device|0|[DatabaseAccess::ClearDatabaseDirtyFlags:smileytongue:IN:0x...] ClearDatabaseDirtyFlags
14:09:40.627|DEBUG|1|Rim.Desktop.DataSync.PiSynchFacade.|0|OnSyncPhaseStatusEvent: ID=13000; Message =
14:09:40.903|DEBUG|35|Rim.Desktop.Services.Device|0|[DatabaseAccess::ClearDatabaseDirtyFlags:smileytongue:IN:0x...] ClearDatabaseDirtyFlags
14:09:41.233|DEBUG|35|Rim.Desktop.DataSync.PiSynchFacade.|0|SyncApi.Error event - code: 18008
14:09:41.233|DEBUG|35|Rim.Desktop.DataSync.PiSynchFacade.|0|SyncApi.Error event - description: Beim Versuch, auf einen Datensatz der Gerätedatenbank zuzugreifen, ist ein Fehler aufgetreten.
14:09:41.275|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Common.View.DesktopDialogWindow
14:09:44.137|DEBUG|37|Rim.Desktop.Services.Device|0|[DatabaseAccess::getDatabaseInformationList:smileytongue:IN:0x...] DatabaseInformation::get
14:09:44.137|DEBUG|37|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_get_databases_summary] _get_databases_summary. MultiSource: true.
14:09:44.138|DEBUG|37|Rim.Desktop.DataSync.DeviceDbAccess|0|[Rim::smileyvery-happy:esktop::smileyvery-happy:ataSync::smileyfrustrated:yncDbInfoManager::LoadSyncDbInfo] Device sync db: name:"Address Book", service:"Default", msscid:"00000000000000000000000000000000", sid:"", read-only=False, default=True
14:09:44.138|DEBUG|37|Rim.Desktop.Services.Device|0|[DatabaseAccess::ContentProtectionQuery:smileytongue:IN:0x...] ContentProtectionQuery
14:09:44.150|DEBUG|37|Rim.Desktop.Services.Device|0|[DatabaseAccess::GetDatabaseRecords:smileytongue:IN:0x...] GetDatabaseRecords
14:09:44.152|ERROR|37|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_get_records] User cancelled operation[1].
14:09:44.155|ERROR|37|Rim.Desktop.Services.Device|0|[DatabaseAccess::GetDatabaseRecords:smileytongue:IN:0x...] get_records failed. Error: 10

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Error while syncing with Outlook 2010

Hi jan 303,

 

Which organizer is being synchronized when you receive the error message? (Calendar, Contacts, Memos, or Tasks)

This KB article may be of assistance. "BlackBerry Desktop Software displays "An error has occurred during an attempt to update a device database record." during contact synchronization" http://bbry.lv/Vz33Kl

 

Let me know if this helps.


-FS


 


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