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BlackBerry® Desktop Software

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New Contributor
Posts: 2
Registered: ‎07-25-2013
My Device: Curve 9300
My Carrier: Sprint
Accepted Solution

Failed Backup Message on mac

I just purchased a new MacBook Pro, and transferred everything on my old hard drive over to my new laptop. When I tried to backup my BlackBerry Curve for the first time, my old BlackBerry Desktop software failed to recognize my device. Then I downloaded a new version of the desktop software, which DOES recognize and connect with my device -- but: every time I try to back-up now, I get the same message:

 

The backup failed due to an unexpected error.

 

Try backing up your data again. If the issue continues, please contact RIM technical support.

 

Any tips from anyone to help me solve this?

 

Thanks in adavnce!

Chip

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Failed Backup Message on mac

Hi ChipW,

 

Welcome to the BlackBerry Support Community.

To resolve this issue, could you please confirm the current location for your Backups to be saved? To do this, open BlackBerry Desktop Software for Mac and click on the BlackBerry Desktop Software option at the top left corner next to the apple icon.
Then select Preferences and change the location of the backup or use the Reset button to change the location to the Documents folder of  your current user account. Then retry the Backup.

 

Let me know if that helps.


-FS


 


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New Contributor
Posts: 2
Registered: ‎07-25-2013
My Device: Curve 9300
My Carrier: Sprint

Re: Failed Backup Message on mac

Seems like it worked -- many thanks!

Chip