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BlackBerry® Desktop Software

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New Member
akl138
Posts: 1
Registered: ‎09-05-2012
My Device: Torch 9800

Forgot Blackberry Desktop Software Password .... anyway to retrieve it

Help!!

 

Forgot Blackberry Desktop Software Password ....  anyway to retrieve it

Hall of Famer II
sdgardne
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Forgot Blackberry Desktop Software Password .... anyway to retrieve it

Hi and Welcome to the Community!

If you are referring to the password you are prompted for when you attach your BB to your PC and run the Desktop Software, then it is the same password that you use to unlock your BB when it has been locked. They are the same.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Developer
waelgasar
Posts: 76
Registered: ‎07-23-2012
My Device: bold 9700

Re: Forgot Blackberry Desktop Software Password .... anyway to retrieve it

there is no password for the blackberry desktop software..
Visitor
mmaaitah
Posts: 1
Registered: ‎08-18-2013
My Device: Torch 9800

Re: Forgot Blackberry Desktop Software Password .... anyway to retrieve it

I have more or less the same problem. I lost all the data on my BB, model Torch 9800. I have a desktop sofware for backup. I can not retore the data from my PC to BB as it is asking for password, the appears as follows: "This is an encrypted file. Enter its password to restore its contents". The software was installed three years ago and I can not remember the password. Can you please help.  

Hall of Famer II
sdgardne
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Forgot Blackberry Desktop Software Password .... anyway to retrieve it


mmaaitah wrote:

I have more or less the same problem. I lost all the data on my BB, model Torch 9800. I have a desktop sofware for backup. I can not retore the data from my PC to BB as it is asking for password, the appears as follows: "This is an encrypted file. Enter its password to restore its contents". The software was installed three years ago and I can not remember the password. Can you please help.  


Hi and Welcome to the Community!

 

Sorry, but I know of no way to overcome this. Encryption is a serious security matter to select, and you selected it when you created that backup file. It therefore is incumbent on you to remember the password you used, and there is no method I know of to "break into it". Only the password you created can do so...there is no "master" nor "override".

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code