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BlackBerry® Desktop Software

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geoffc42
Posts: 3
Registered: ‎01-01-2014
My Device: 9780

Forgotten Password

Embarrassed to say that for the first time in ages I have connected my Blackberry device to my laptop to back up and the password I thought was correct clearly isn't the one. I have tried other favourites but all faied and have now used 4 out of my 5 attempts. it isn't clear to me how I can reset my password. Any ideas, thoughts, tips highly appreciated. Thanks. Geoff

Forums Advisor III
fyip
Posts: 2,020
Registered: ‎10-26-2013
My Device: Z10

Re: Forgotten Password

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Forgotten Password


geoffc42 wrote:

Embarrassed to say that for the first time in ages I have connected my Blackberry device to my laptop to back up and the password I thought was correct clearly isn't the one. I have tried other favourites but all faied and have now used 4 out of my 5 attempts. it isn't clear to me how I can reset my password. Any ideas, thoughts, tips highly appreciated. Thanks. Geoff


Hi and Welcome to the Community!

 

The advice above is for BBID credentials...what I think you are needing instead is your device lock password.


The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password. But, what I suspect is that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is

  • ab123

and you enter

  • a > b > ALT > 1 > 2 > 3

the actual result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.

On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Forums Advisor III
fyip
Posts: 2,020
Registered: ‎10-26-2013
My Device: Z10

Re: Forgotten Password

sdgardne  

The advice above is for BBID credentials...what I think you are needing instead is your device lock password.

 

Sorry, my mistake, thanks for correcting that.