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BlackBerry® Desktop Software

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kgunch
Posts: 5
Registered: ‎04-19-2009
My Device: Not Specified

Frequent re-installs

I had no problems with previous versions of the software, but the 6.0.0.4.0 version is driving me nuts, not only is it a memory hog (50Mb!) and takes forever to  load, but I have had to reinstall three times in two months.  It will load and I will try to sync my phone, but an "Unknown error" box pops up, and the synch doesn't happen.  I fix it by going into the Control Panel and repairing it, but why do I have to do that about every three weeks?  I use Windows XP 5.1, BTW.  If I ever had the time, I would go back to the old version.  It was so much better.

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Frequent re-installs

Hi kgunch,

 

This KB article might provide you with some other options besides Repair to keep your BlackBerry Desktop Software syncing. http://bbry.lv/biZAmY

 

Hope this helps,

 


-FS


 


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