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Visitor
ianmal
Posts: 1
Registered: ‎11-07-2012
My Device: Blackberry Curve 8310

Get error when trying to sync Outlook Contacts

Hi,

 

Currently using PC Desktop revision 7.1.0.32.  Blackberry Software version is v4.5.0.187 (Blackberry Curve 8310)

 

It may be a coincidence or not but before I recently updated my Desktop Software I had no problems syncing my Outlook contacts in both directions, it never failed.  Now I can't update in either direction. It terminates with an error.  I've gone through my contact lists on both my device and Outlook and changed/removed anything which might be odd.  Still no joy.  Below is the relevant part of the Sync Log showing the error;

 

20:36:19.020 Engine working - message event complete for messageId 15003 Read 162 records
20:36:19.021 Engine working - message event complete for messageId 15003 Read 163 records
20:36:19.023 Engine working - message event complete for messageId 15003 Read 164 records
20:36:19.030 Engine working - message event complete for messageId 13000
20:36:19.031 Engine working - message event complete for messageId 15006 Getting status information from Outlook Contacts
20:36:19.040 CGeneralAccess::GetCurrentRowLastModificationTime Error: index(2) type(10)
20:36:19.040 Error Information: 14005 (000036b5) (KnownErrorWithLocalizedText), Description: A program error occurred at line 1548 in .\OlAccess.cpp. Please report this error by sending a log to technical support., File: .\OlAccess.cpp, Line: 1548
20:36:19.040 ModInfo: From Translator: ModInfo = , recId = 0000000011A76FBF7B99304297119431F8226E10E4C42000
20:36:19.081 End Sync with Error 2

 

Any suggestions would be much appreciated.

 

Thanks,

 

Ian