Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
Trusted Contributor
BB4matt
Posts: 135
Registered: ‎07-25-2011
My Device: Z30, Torch 9800, Playbook

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

While I was looking for older DTMs (RIM removed last year's version on Aug.29 ?) I discovered on this page what you were looking for:

 

http://ca.blackberry.com/apps-software/desktop/desktop_pc.jsp

go to the bottom and select  'Download earlier versions of Blackberry Desktop Software for PCs' to get here: (Note the other links are for confirmation only, since the are https ('s' = secured links) one can not get there by selecting it but has to enter through the first link).

 

https://swdownloads.blackberry.com/Downloads/browseSoftware.do;jsessionid=706FD3AFB2B9CD60C70B9343B2...

select: 'Blackberry Desktop Software (Windows OS)' and then 'next' to get here:

 

https://swdownloads.blackberry.com/Downloads/browseSoftware.do

go down to: File name: BlackBerry Device Manager_ENG.msi  and download it.

 

I installed it on a PC without DTM and device software and when I connected my torch the device manager started automatically. I then ran loader.exe 6.0.1.15 from a USB stick on this PC and it worked OK. I saw references to DTM while the device manager software installed but when the dust settled it was the Device Manager from RIM.

 

I hope this link helps but why not try the loader 6.0.1.15 solution (see my previous posting and make sure you end up with loader.exe 6.0.1.15 version in the 'AppLoader' folder after the installation dust of DTM and device software has settled? If the loader worked, send a short techi-feedback about your lemon USB host controllers and the good one on the one laptop?

 

Contributor
samirose
Posts: 10
Registered: ‎11-02-2012
My Device: Torch 9810

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

I see : the apploader has never worked.
Contributor
samirose
Posts: 10
Registered: ‎11-02-2012
My Device: Torch 9810

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

This is the most helpful one yet. I was going to try that, but ran out of patience and time. for I have a new phone with a new OS and the old version had worked for me before, but I don't think it will work with my new phone. so for me there is no solution. I will switch to a whole different phone at first opportunity, am sick of all these problems.
Contributor
samirose
Posts: 10
Registered: ‎11-02-2012
My Device: Torch 9810

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

as it should be.  but for all of us.  We should n't have to find a solution to bb's own engineering software problems.  They are the lazy ones.

Contributor
samirose
Posts: 10
Registered: ‎11-02-2012
My Device: Torch 9810

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

Agreed, this should not be the user's problem. I do not think BB cares who stays or who goes. And if they delete my posts, I'll keep posting everywhere else.
New Contributor
yayastn71
Posts: 3
Registered: ‎08-29-2011
My Device: bold 9700

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

I bought an iPhone and no more problems. Ha ha Rim. Judging by the price of their shares everyone else is doing the same.
Contributor
eywong
Posts: 35
Registered: ‎03-12-2009
My Device: Z10 STL 100-3

Re: Handheld Application Loader Wizard has encountered a problem and needs to close

FYI, I now use App Loader version 7.1.0.22, which came with the 9800AllLang_PBr6.0.0_rel3155_PL6.6.0.249_A6.0.0.747_Telus_Mobility.exe package. The loader seems to work fine, so far.