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BlackBerry® Desktop Software

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New Member
k_kcb
Posts: 1
Registered: ‎07-19-2012
My Device: 9900

Help with BB Desktop not connecting

I went through all the troubleshooting procedures and i'm out of ideas.  Everything was working and since last Friday, it just wouldn't connect anymore.

 

When I plug it in, Windows recognizes the BB and launches the software.  However, the BB Device Manager does not pick-up the phone.   I’ve reinstalled, change permission etc… Any suggestions?

 

 

 

 

Contributor
toddjmorris1
Posts: 15
Registered: ‎08-23-2009
My Device: Torch 9850; PlayBook 16 OS 2.0

Re: Help with BB Desktop not connecting

Maybe a long-shot, but I had a similar issue with my PlayBook. Interestingly, my PCs (an HP EliteBook 8460p) USB ports are not all created equally: some are powered, some SATA, etc. Changing my USB port mattered for the device to be recognized and connected to with BB Desktop. Good luck.