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BlackBerry® Desktop Software

New Contributor
Posts: 3
Registered: ‎06-05-2011
My Device: playbook
My Carrier: rogers

Help with desktop software synchronization

I am trying to get my phone to sync with my outlook.  I am currently using outlook 2010 64bits with Windows 7 64bits OS.  But whenever I try to sync my blackberry, I keep getting this error:


caught_com_error exception.  Description()Smiley Sadnull); Error(): -2147023151 (0x800706D1): error message():  The procedure number is out of range: Souce(): (null).


I have tried re-installing the BB desktop software and wiping my phone.  I also attempted by doing a manual removal of bb desktop software.  nothing is working.. I am stuck.. Any help would be appreciated.


Hall of Famer II
Posts: 53,051
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Help with desktop software synchronization



Unfortunately, I find no reference to that error in any of the public KBs...hence, even though you perhaps have done this, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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