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New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: BLACKBERRY 9900 BOLD
My Carrier: 5145608559

How do I restore my backup information to a new device (Blackberry Protect)?

Hi there,

 

I backed up the data on my BB Bold 9900. I can see the archive in my Blackberry desktop software. But I don't see any options on the screen to allow me to transfer that data to a new (non-Blackberry) device. 

 

Thanks,

Alissa

Posts: 89,773
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I restore my backup information to a new device (Blackberry Protect)?


alissasklar wrote:

But I don't see any options on the screen to allow me to transfer that data to a new (non-Blackberry) device. 



Sorta like taking a trip, you gotta know where you're headed before asking directions.. and I don't know what device you're headed to. So, you can export device data to a CSV ascii file, which is fairly universal to import into many other applications.

 

Find out from your new device what and how it will import. 

 

You can export your device data using BlackBerry desktop software v6.1 to a CSV file.

Download 6.1 here

 

 




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New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: BLACKBERRY 9900 BOLD
My Carrier: 5145608559

Re: How do I restore my backup information to a new device (Blackberry Protect)?

Yes - thank you. A CSV file is exactly what I want. I need to import this data to use on the iPhone my employer gave me for work purposes. I will download from that link. 

New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: BLACKBERRY 9900 BOLD
My Carrier: 5145608559

Re: How do I restore my backup information to a new device (Blackberry Protect)?

Just looked more closely at your link and I realize I already have the Blackberry desktop manager software on my computer, but can't figure out where to go to download it as a CSV file. Do you have a screenshot?

Posts: 89,773
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I restore my backup information to a new device (Blackberry Protect)?

What version of the Desktop Software do you have already installed?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: BLACKBERRY 9900 BOLD
My Carrier: 5145608559

Re: How do I restore my backup information to a new device (Blackberry Protect)?

The most recent one. I just downloaded it this morning.

New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: BLACKBERRY 9900 BOLD
My Carrier: 5145608559

Re: How do I restore my backup information to a new device (Blackberry Protect)?

Also, I'm on a Mac, not a PC

 

Posts: 89,773
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I restore my backup information to a new device (Blackberry Protect)?


alissasklar wrote:

The most recent one. I just downloaded it this morning.


Ok. that would v7.1

Like I said above, you'll need v6.1

 

As far as on a Mac... not sure about the export to ASCII.

 

But on the Mac, you can certainly sync your BlackBerry data/contacts/calendar, etc., to your Apple mail contacts.

 

see the chart of possible Mac sync partners here

Article ID: KB29725 Synchronization support of BlackBerry Desktop Software for Mac

 

even the iCloud is included.

 

Sorry to see you leave BlackBerry... the new BB10 devices will blow away the iPhone is so many ways.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: BLACKBERRY 9900 BOLD
My Carrier: 5145608559

Re: How do I restore my backup information to a new device (Blackberry Protect)?

Thanks - very helpful.

 

I'm only leaving for work, will keep my BBerry Bold for personal use. Still love it. The keyboard is amazing and I cna't imagine how I will tap out a 500 word blo post on that infernal Apple screen keyboard... Looking forward to BBerry 10!

Posts: 89,773
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I restore my backup information to a new device (Blackberry Protect)?

Cool... drop back in if you need further help... I am not a Mac expert, but I own three in my business and I am sure we can figure it out.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code