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BlackBerry® Desktop Software

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New Contributor
britters
Posts: 4
Registered: ‎05-15-2012
My Device: Curve 8500
My Carrier: MTS
Accepted Solution

I NEED HELP!!!

hey there,

i am in need of desperate help! My blackberry contacts on my curve (only a year old device) won't let me add or edit contacts. My App World has also disappeared and is not fixable via reboot. I went to my provider and they suggested factory resetting my phone via computer. However after I finish typing in the correct prompts, a window pops up indicating i need blackberry device manager. WHERE do i find this? I downlaoded the PC desktop software, which it stated somewhere online something about needing that before the device software??? I dont know i am in the dark and just want me phone to work properly again! Can i get a link to the device manager or better yet steps for this?! HELP!!!!

 

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: I NEED HELP!!!

Hello

 

Welcome to the Community

 

This has been an ongoing issue for Blackberry phones OS5 and below. Please check the link below:

 

Unable to edit or create new contacts on the BlackBerry Address Book

 

 

 

Ron

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New Contributor
britters
Posts: 4
Registered: ‎05-15-2012
My Device: Curve 8500
My Carrier: MTS

Re: I NEED HELP!!!

Also, how do I get my blackberry app world back? It shows I still have it as an "add on" application in my Options>Applications. Yet it does not appear in any folder in my phone????
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