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BlackBerry® Desktop Software

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New Contributor
Bulwark
Posts: 2
Registered: ‎11-08-2011
My Device: BlackBerry 8100

Installing/Uninstalling HELP please

Hi,

This may be the wrong forum but only registered today and tried to open a question in a community forum and new message/topic isn't highlighted.

My immediate problem is last night I downloaded the Blackberry Desktop Software 6.1 I then tried to
uninstall/remove my existing Blackberry Desktop Software 4.2.1 but I can't? I go
through the motions, 3 screens and the last says remove. I click this then get a
prompt saying:-

Error 1316. A network error occurred while attempting to read from the file
C:\WINDOWS\Installer\BlackBerryDesktopSoftware.msi I then have to click cancel,
it rolls back then I have to click finish & the Wizard closes???

I now have 2 versions of the software installed 4.2.1 & 6.1 !!

I'm trying to remove through add remove programs as that is the prompt I get. I
use XP and IE8, if this helps??

 

Can anyone advise please??

 

Thanks,

 

bulwark

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Installing/Uninstalling HELP please

Article ID: KB02206 How to perform a clean uninstall of the BlackBerry Desktop Software

 

And afterwards, reinstall the Desktop Software.




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New Contributor
Bulwark
Posts: 2
Registered: ‎11-08-2011
My Device: BlackBerry 8100

Re: Installing/Uninstalling HELP please

Hi,

I've just tried all you have advised and it still won't allow me to un-install 4.2.1. I have tried it twice and the same error prompt appears?

Please advise further.

Thank you

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Installing/Uninstalling HELP please


Bulwark wrote:

Hi,

 I have tried it twice and the same error prompt appears?



What error prompt?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Bulwark
Posts: 2
Registered: ‎11-08-2011
My Device: BlackBerry 8100

Re: Installing/Uninstalling HELP please

Hi,

 

This is the prompt that I explained appeared when I first brought up my probem and that you/someone answered on Tuesday:-

 

Error 1316. A network error occurred while attempting to read from the file
C:\WINDOWS\Installer\BlackBerryDesktopSoftware.msi I then have to click cancel,
it rolls back then I have to click finish & the Wizard closes???

 

Thank you

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Installing/Uninstalling HELP please

ok, gotcha, I see that now in your initial post.

 

The only thing I know to tell you to do is what I've stated above.


JSanders wrote:

Article ID: KB02206 How to perform a clean uninstall of the BlackBerry Desktop Software

 

And afterwards, reinstall the Desktop Software.


If that doesn't work, you need to call your mobile service provider and seek assistance from their tech support.

If they cannot help you, you need to ask them to escalate the issue to RIM level tech support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
bercakir
Posts: 7
Registered: ‎11-22-2011
My Device: Bold 9000

Re: Installing/Uninstalling HELP please

Dear all,
this is my 3rd day that I spent in front of my computer and my mind start cracking.
Firstly here is my computer config:
win7 ultimate 
service pack 1
always "run as administrator".
I had bold 9000 (OS5 - BIS) and and was using/syncing with desktop manger v5.0.1 without any problem over 2year.
3 days ago bought a new bold 9788(OS6 - BIS) and my nightmares started.
Firstly, existed DM start to crashing when I connect my phone. So I downloaded from blackberry web site v6.1version.
I read necessary forums before installing and made clean uninstall for previous DM as per stated ArticleID: KB02206
plus as a medium tech savvy I run registry cleaner program to clean leftovers as I did for my all unistalls. so far noany problem about uninstall process.
when i run the installer installation starts but afterwhile it comes error 1316(a network error occured while attempting to read from the file C:\windows\installer\blackberry desktop software.msi) and installation stops androlling back process. 
after that i read all the forums related 1316 error but as now no any solutions. I can't install this software to mycomputer.
here is the list of the procedures i followed so far, but i would like to remind after each installation attempt, Iuninstalled together with complete uncleaning process including with registires and all "research in motions"folders that created during installations and countless reboots.
here is the folders I deleted each time:
C:\Program Files\Common Files\research in motions
C:\ProgramData\research in motions
C:\Program Files\research in motions
in some forum manetioned another folder might be created under C:\users\****\appdata\roaming\ -but I dont found any RIM file or folder in this section.

here is the resolutions that i followed so far.
1.) all 4 resolutions explained in Article ID: KB04272
2.) used windows installer clean up app. for uninstall.
3.) i placed "desktop software.msi file inside of the C:\windows\installer folder.
4.) i run setup.exe file from extracted zip file.
5.) deleted registries from registry editor by searching ne by one.
6.) registered alt.dll for re-installs.

as I can see from the forum pages error 1316 is problem for who want to uninstall software. i just want to install latest desktop software and use my new phone and sync my contacts.
can you please check and let me know if you have any experience how to overcome about this problem ?
many thanks in advance. 
Burak