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Contributor
bbjohnm
Posts: 17
Registered: ‎12-17-2010
My Device: Torch 9800, Z10

Lost BBM contacts

I had to replace the hard drive in my computer, so after doing so I downloaded the Desktop Manager again and proceeded to back up my 9800. After doing so, my BBM contacts are gone.  Retry restoring BBM only, nothing. 

 

I have an old back up from 2 years ago on an old computer, and it gave me that list, but I'm unable to retrieve my recent back up.

 

Is it gone?  Why would the Desktop Manager delete info instead of backing it up?

 

 

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Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: Lost BBM contacts

Hi,

 

The Desktop Manager keeps backup in ur computer's hard drive, since ur hard drive is gone, so is ur backup...

with regards
simply abhik...
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Contributor
bbjohnm
Posts: 17
Registered: ‎12-17-2010
My Device: Torch 9800, Z10

Re: Lost BBM contacts

I understand that.  I backed it up on the new drive.  After the new back up, all my BBM contacts were gone.

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Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: Lost BBM contacts

Hi,

 

yes, ur previous backup's gone with ur last hard drive...i would recommed u to keep an online backup of ur data too...

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up... :Yes:
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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Contributor
bbjohnm
Posts: 17
Registered: ‎12-17-2010
My Device: Torch 9800, Z10

Re: Lost BBM contacts

Seriously, please read what I wrote.

 

Can I be any more clear?


I replaced hard drive in computer, reinstalled Win7 etc.

I downloaded Desktop manager.

I backed up my 9800 torch.

 

After this new backup, MY BBM CONTACTS were wiped out on my 9800.

 

It has nothing to do with the new drive, other than I had to reistall the Desktop Manager. 

 

My backup today, wiped out my BBM contacts, and did not back it up.

 

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Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: Lost BBM contacts

Hi,

 

My apologies...i couldnt get it in the begining...

 

Desktop Manager shouldn't delete ur BBM contacts, dnt knw why it happened...have u taken the backup of ur BBM else where...???like there is an option in BBM only to backup contacts...

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up... :Yes:
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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New Member
bigbayu
Posts: 1
Registered: ‎02-03-2013
My Device: 9900

Re: Lost BBM contacts

Same thing just happened to me now....I can't seem to find a solution to your question. All I did was restore a backup from December 2012. It was quite frustrating. :No:

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