08-12-2011 09:57 AM
I've used it many times for transferring photos to/from PC, all the sudden yesterday it just keeps saying "connecting....connecting..." Well, it tried all night. I tried rebooting pc this morning....still...same thing.
any ideas? I desperately need to transfer photos regularly for my work and I'm going to get behind.
08-12-2011 10:01 AM
Hi and welcome to the forums!
It may be due to a low memory issue on your device, before you plug in the USB cable I would suggest you clear your browser cache on the device, then do a hard reset (as listed below.) Then try connecting your device.
I have also attached a great article on trouble shooting connection problems.
KB03865 How to clear the BlackBerry Browser cache
KB02141 How to reset a BlackBerry smartphone
KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
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