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BlackBerry® Desktop Software

Posts: 1
Registered: ‎08-12-2011
My Device: blackberry curve 8500
My Carrier: verizon

Manager won't connect

I've used it many times for transferring photos to/from PC, all the sudden yesterday it just keeps saying "connecting....connecting..."  Well, it tried all night.  I tried rebooting pc this morning....still...same thing.

any ideas? I desperately need to transfer photos regularly for my work and I'm going to get behind.



All Replies
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Manager won't connect

Hi and welcome to the forums!


It may be due to a low memory issue on your device, before you plug in the USB cable I would suggest you clear your browser cache on the device, then do a hard reset (as listed below.) Then try connecting your device.


I have also attached a great article on trouble shooting connection problems.




KB03865 How to clear the BlackBerry Browser cache

KB02141 How to reset a BlackBerry smartphone

KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone

KB14320 How to maximize free space and battery power on the BlackBerry smartphone

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Posts: 1
Registered: ‎01-26-2014
My Device: 9800 Torch
My Carrier: cell c

Re: Manager won't connect

Hi. I have tried all tips on this page and nothing seems to work. BB desktop tools sees the device, but cannot acces the media files. I don't have a media card and use the default on board media. A day ago all was well... It just started today. Can anyone out there offer help please
Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Manager won't connect

Hi Mickey

Welcome to the Community 

I'd suggest you to write in your own thread to obtain faster assistance from others as this is 2 years old thread.

The easiest is to restore your computer into the day the BlackBerry Desktop Software able to access your media.
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• If your issue solved, mark the best post in your thread as Solution