04-26-2010 11:13 AM
I have just purchased the Blackberry curve 8530, loaded the Desktop software on my laptop but when I try to use Media manager I am told to install, so I click install.
I get a message telling me to put in the Desktop manager CD, and run the BB desktop manager software again to include Media Manager or try again when my laptop is connected to the internet. I do not want to uninstall and reinstall the desktop software, and I am connected to the internet but I cannot load the media manager software.
Any suggestions? I do not have a microSD media card, do I?
05-02-2010 11:00 AM
Hi and Welcome to the Forums!
Media Card or not is irrelevant. Typically, what you do is download a DTM package that either has MM or does not. It's not supposed to be a separate installation. It's not supposed to prompt when you try to run it. It's supposed to install as part of the DTM install process. So something went wrong.
So, contrary to what you wish to do, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!