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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎06-27-2010
My Device: Bold 9000
My Carrier: ATT

Media Sync Help

I just downloaded BlackBerry Media Sync to try and transfer some of my music from iTunes to my BlackBerry Bold 9000. However when I run the program and plug my phone in through a USB I get an error message that it does not read my phone. It says to make sure my memory card is installed properly and that I have mass media storage enabled, both of which I checked. Yet it still does not register with my phone. Any ideas would be really appreciated

Hall of Famer II
Posts: 51,386
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Media Sync Help

Hi and Welcome to the Forums!

Here is the list of troubleshooting articles...hopefully something will be useful:

KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.

Hopefully something there is helpful!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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