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New Contributor
Posts: 2
Registered: ‎06-13-2010
My Device: BlackBerry 9630 v4.7.1.57

Media Sync Issue: Loading music library...

[ Edited ]

Having an issue with Media Sync.  Any help resolving this issue would be greatly appreciated! 

 

 

Media Sync Version: 3.0.0.39

BlackBerry Model:  9630

End Goal: Hoping to load my nicely organized iTunes music onto my device

Issue:  After opening Media Sync and clicking on "Music" tab -> itunes Playlist...Media sync continues to display the message "Loading music library..." however never actually loads any of my iTunes playlists. 


 

 

 

 

Trusted Contributor
Posts: 162
Registered: ‎04-01-2009
My Device: Not Specified

Re: Media Sync Issue: Loading music library...

Flow Log from%appdata%\Research In Motion\BlackBerry Media Sync\Logs is usually needed to debug!

New Contributor
Posts: 2
Registered: ‎06-13-2010
My Device: BlackBerry 9630 v4.7.1.57

Re: Media Sync Issue: Loading music library...

[30000] (13/06 15:12:16):{1} Current Date: 2010/06/13
[50001] (13/06 15:12:16):{1} (Debug Log Level: 3)
[50001] (13/06 15:12:16):{1} (Event Log Level: -1)
[38017] (13/06 15:12:17):{1} (3.0.0.39)
[38018] (13/06 15:12:17):{1} (0.0.0.0)
[30004] (13/06 15:12:17):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (13/06 15:12:17):{6} Log Cleaning Started.
[50002] (13/06 15:12:17):{9} (BlackBerry Connect: Started)
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 15:12:18):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, Duration: 582)
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 15:12:18):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, Duration: 26)
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{4} (LoadDataSource: Started loading iTunes)
[30004] (13/06 15:12:18):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{4} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibraryUsingTask>b__0(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName)
   at Rim.Media.Source.Music.MusicTrack.set_Rating(Int32 value)
   at Rim.Media.Source.Music.MusicLibrary.AddTrack(IMusicTrack builder)
   at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream, ICancelable task)
   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.iTunes.ITunesDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, Duration: 370)
[30004] (13/06 15:12:18):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, Duration: 381)
[30004] (13/06 15:12:19):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:12:19):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:19):{3} (TASK: Load_Picture_Library, Duration: 1094)
[19036] (13/06 15:12:19):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 15:12:19):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:12:19):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:19):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1154)
[38050] (13/06 15:12:19):{3} (LoadDataSource: Finished)
[30004] (13/06 15:12:19):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 15:12:19):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:19):{3} (TASK: PictureServiceStartupTask, Duration: 1183)
[38036] (13/06 15:12:20):{9} (30D3F47F: Connected)
[50002] (13/06 15:12:20):{9} (BlackBerry Connect: Finished)
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:23):{B} (LoadDataSource: Started loading PicturesDevice)
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:23):{B} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, Duration: 25)
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 27)
[38050] (13/06 15:12:23):{B} (LoadDataSource: Finished)
[30004] (13/06 15:12:23):{4} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, Duration: 544)
[38041] (13/06 15:12:30):{4} (Data communication succeeded: True)
[38040] (13/06 15:12:30):{4}
[30004] (13/06 15:12:30):{4} (TASK: UploadUsageDataTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <UploadProductionUsageData>b__9())
[30004] (13/06 15:12:30):{4} (TASK: UploadUsageDataTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:30):{4} (TASK: UploadUsageDataTask, Duration: 7080)
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 0)
[50001] (13/06 15:32:06):{1} (Debug Log Level: 3)
[50001] (13/06 15:32:06):{1} (Event Log Level: -1)
[38017] (13/06 15:32:07):{1} (3.0.0.39)
[38018] (13/06 15:32:07):{1} (0.0.0.0)
[30004] (13/06 15:32:07):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 15:32:08):{9} (BlackBerry Connect: Started)
[37001] (13/06 15:32:08):{6} Log Cleaning Started.
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 15:32:08):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, Duration: 565)
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:08):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 15:32:08):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, Duration: 21)
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:08):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 15:32:08):{4} (LoadDataSource: Started loading iTunes)
[30004] (13/06 15:32:08):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:08):{4} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibraryUsingTask>b__0(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName)
   at Rim.Media.Source.Music.MusicTrack.set_Rating(Int32 value)
   at Rim.Media.Source.Music.MusicLibrary.AddTrack(IMusicTrack builder)
   at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream, ICancelable task)
   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.iTunes.ITunesDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, Duration: 327)
[30004] (13/06 15:32:08):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, Duration: 337)
[30004] (13/06 15:32:09):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:32:09):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:09):{3} (TASK: Load_Picture_Library, Duration: 1121)
[19036] (13/06 15:32:09):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 15:32:09):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:32:09):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:09):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1177)
[38050] (13/06 15:32:09):{3} (LoadDataSource: Finished)
[30004] (13/06 15:32:09):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 15:32:09):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:09):{3} (TASK: PictureServiceStartupTask, Duration: 1208)
[38036] (13/06 15:32:10):{9} (30D3F47F: Connected)
[50002] (13/06 15:32:10):{9} (BlackBerry Connect: Finished)
[30004] (13/06 15:32:13):{4} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:13):{B} (LoadDataSource: Started loading PicturesDevice)
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:13):{B} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, Duration: 31)
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 37)
[38050] (13/06 15:32:13):{B} (LoadDataSource: Finished)
[30004] (13/06 15:32:13):{3} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:14):{4} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (13/06 15:32:14):{4} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:14):{4} (TASK: Reload picture destination, Duration: 494)
[38041] (13/06 15:32:19):{3} (Data communication succeeded: True)
[38040] (13/06 15:32:19):{3}
[30004] (13/06 15:32:19):{3} (TASK: UploadUsageDataTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <UploadProductionUsageData>b__9())
[30004] (13/06 15:32:19):{3} (TASK: UploadUsageDataTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:19):{3} (TASK: UploadUsageDataTask, Duration: 5319)
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, Duration: 0)
[38037] (13/06 15:39:27):{8} (30D3F47F: Detached)
[38036] (13/06 15:41:55):{8} (30D3F47F: Attached)
[50002] (13/06 15:41:55):{C} (BlackBerry Connect: Started)
[38036] (13/06 15:41:58):{C} (30D3F47F: Connected)
[50002] (13/06 15:41:58):{C} (BlackBerry Connect: Finished)
[50001] (13/06 15:56:07):{1} (Debug Log Level: 3)
[50001] (13/06 15:56:07):{1} (Event Log Level: -1)
[38017] (13/06 15:56:08):{1} (3.0.0.39)
[38018] (13/06 15:56:08):{1} (0.0.0.0)
[30004] (13/06 15:56:08):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 15:56:09):{9} (BlackBerry Connect: Started)
[37001] (13/06 15:56:09):{6} Log Cleaning Started.
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 15:56:09):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, Duration: 592)
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, Duration: 19)
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:09):{4} (LoadDataSource: Started loading PicturesDesktop)
[38050] (13/06 15:56:09):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 15:56:09):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:09):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 15:56:09):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibraryUsingTask>b__0(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName)
   at Rim.Media.Source.Music.MusicTrack.set_Rating(Int32 value)
   at Rim.Media.Source.Music.MusicLibrary.AddTrack(IMusicTrack builder)
   at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
   at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream, ICancelable task)
   at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.iTunes.ITunesDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, Duration: 328)
[30004] (13/06 15:56:09):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, Duration: 346)
[30004] (13/06 15:56:10):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:56:10):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:10):{4} (TASK: Load_Picture_Library, Duration: 1297)
[19036] (13/06 15:56:10):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 15:56:10):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:56:10):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:10):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1351)
[38050] (13/06 15:56:10):{4} (LoadDataSource: Finished)
[30004] (13/06 15:56:10):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 15:56:10):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:10):{4} (TASK: PictureServiceStartupTask, Duration: 1395)
[38036] (13/06 15:56:11):{9} (30D3F47F: Connected)
[50002] (13/06 15:56:11):{9} (BlackBerry Connect: Finished)
[30004] (13/06 15:56:14):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:14):{B} (LoadDataSource: Started loading PicturesDevice)
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:14):{B} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, Duration: 82)
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 84)
[38050] (13/06 15:56:14):{B} (LoadDataSource: Finished)
[30004] (13/06 15:56:15):{4} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:15):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (13/06 15:56:15):{3} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:15):{3} (TASK: Reload picture destination, Duration: 530)
[38041] (13/06 15:56:20):{4} (Data communication succeeded: True)
[38040] (13/06 15:56:20):{4}
[30004] (13/06 15:56:20):{4} (TASK: UploadUsageDataTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <UploadProductionUsageData>b__9())
[30004] (13/06 15:56:20):{4} (TASK: UploadUsageDataTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:20):{4} (TASK: UploadUsageDataTask, Duration: 5221)
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 0)

 

BlackBerry Development Advisor (Retired)
Posts: 90
Registered: ‎08-29-2008
My Device: Not Specified

Re: Media Sync Issue: Loading music library...

Hi np05eg:

 

This problem is caused by some track in your iTunes library having an invalid rating.  We expect a number between 0 and 100, but one of the tracks is reporting a negative or very high value.

 

You might be able to spot this in your iTunes library if you scan the rating column.  If not, you’ll have to dig into your iTunes Library.xml file to discover what track is causing the odd behavior.

 

If you can’t find the track, we can arrange to take a look at your xml and find it.

 

Cheers

M



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